Page 434 - 3. 2014 1st half New 26-05-21 No Table

Chris Garvin if he could email himself this and also email this again to KGM I will attach the
email from Mr. Chris Garvin with this email for you to see Again it does seem as if KGM are
not doing their job as from what I heard today this claim should have been taken of my
insurance from months ago. Simon again called KGM about this and getting KGM to send
Mr. Chris Garvin the proof of sale and was shocked to hear it would take KGM 5 days to
send this over so that this claim can be closed down. I at this time think KGM has had long
enough already to deal with this matter and due to how long this has taken has messed Simon
insurance up enough already due to KGM not doing their job. This should have been cleared
up months ago but KGM is just holding on to it. Claim dated the
09/12/2013
information below Also today we have been trying again to sort the claim dated
09/12/2013,
where Simon was driving my car to service it the Rover Reg Y311 FVV. We have been told
that the last few weeks they would send us a form out to fill in to Simon email address
re_wired@ymail.com
which should be on file when he took the insurance policy out with KGM. But not getting the
form again we called and asked why. They seemed to have had the wrong email so re took it
and said they would send they out yesterday still not having got the email by today we asked
them why we had not got this again they had the wrong email so again they had to take it. We
do now have the form which is a joke in itself to fill in so I made a call to KGM to get some
help as most of the information also KGM already have, but within the call I was not happy
with what Mr. C Clancy said to me on the phone. They do seem to have the witness
information now to the claim which was given on the phone to KGM on the
09/12/2013
which they in the pass told me they did not have. Mr. C Clancy had to in the end go and get
the file out as there was so much mess on their system, he needed to see what had been done
in the file. They did call Miss Hue who is the witness and got her email address and they sent
her an email on the
05/02/2014,
but since this time, they have not heard from her. I said to Mr. C Clancy with the mess up
with Simon email address and not taking down the correct email does it not seem something
is wrong if Miss Hue was willing to give you her email then why would she not have filled in
the information to ask her for. Why has nothing been following up by calling Miss Hue and
asking. He could not understand why this had not been done. He then went on to try and help
me with the form they had sent over and when he heard I was insured on Y311 FVV he said
could I give him a while for him to read the full file.
866,
He came back on the phone and said but why is this claim not going through my insurance I
said why should it as I was not driving it on the
09/12/2013
it was covered under Simon Trade insurance as he was taking it to be serviced. At this he said
that Simon was not covered to drive my car to service it under his trade insurance, I told him
what the reason was for having this trade insurance if Simon was not insured. I then went on
to say about some months back when I myself talked to the claim hander Miss Alana Foster
and she said this also. And that you had contracted the underwriters and sorted this out and
Simon was in fact insured. He said he was going to have to contract the underwriters and
conform this. At this I was really not happy and told him does your teams do their work
correctly as to me there is no communication between KGM departments. I told him on the
phone I was going to again contract you and again sort this mess out as if there still saying
Simon was not insured then they sold him the wrong insurance policy. At this he said to me