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               Lorraine Cordell
               From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
               Sent: 12 February 2015 12:08
               To: 'revs@enfield.gov.uk'
               Subject: RE: Housing Benefit/Council Tax Support Team: 1623514
               Attachments: revs@enfield.gov.pdf (21 KB)
               revs@enfield.gov. pdf
               To whom it my Concern:
               Complaint
               I am writing this email about the re the below email and also the attached file. I have been on
               incapacity/income support for many years now on the highest rate due to illness. In April
               2013 council tax changed their rules and a 19.5% needed to be paid unless exempt from this
               change. As you will be aware the DWP has been in the process of changing everyone that
               was getting the old benefit incapacity benefit to the new benefit ESA, this should have all
               been completed by now, but due to things going wrong there is still people on incapacity that
               have not been moved over yet to the new Benefit ESA. I am one of these people, but once
               they move me over, I will be in the support group of ESAs. I have called the DWP many
               times and they cannot give me a timeline of the changeover. Under the new rules I would be
               exempt from the 19.5% council tax, it is not my fault the DWP are not working fast enough
               to move people over the new benefits. I would like to know the full policy for this and has
               this been taken into account when working out the new policies. Surely if my benefits are still
               under the old policy, I should still be exempt.
               Regards
               Simon Cordell
               -----Original Message-----
               From: revs@enfield.gov.uk [Mail To: revs@enfield.gov.uk]
               Sent: 12 February 2015 10:44
               To: lorraine32@blueyonder.co.uk
               Subject: Council Tax Account <55508596> Protect - Private and Confidential
               Dear Mr Cordell
               Council Tax Account: 55508596
               Property address: 109 Burncroft Avenue, Enfield, EN3 7JQ
               Thank you for your email sent 10th February 2015. As requested, the Housing
               Benefit/Council Tax Support Team have reviewed your Council Tax Support and have
               confirmed that your claim has been assessed correctly. This means that you are liable to pay
               the 19.5% shortfall based on your
               1636,
               financial/personal circumstances. For further information on how your Housing Benefit &
               Council Tax Support has been worked out please contact them direct on 0208-379-3798,
               quoting the claim reference number: 1623514.
               Please Note: The outstanding council tax for the above address has been passed to Equita
               Enforcement Agency and I must advise you to contact them immediately regarding payment.
               Yours sincerely
               Mr Dunwell
               Council Tax Officer
               For Council Tax Discounts and Exemptions, setting up a Direct Debit, Reporting Changes, go
               to
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