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29,
               29th November 2016
               21 November 2016
               November 2016

                 The Enfield Councils History
                 FOI Indexed

                 in relation to the letter sent by Lemmy Nwabuisi on 29th November 2016 regarding
                 reports of anti-social behaviour made against your son by his neighbours and that you will
                 address these once the SAR is received. Please note that these allegations are serious
                 breaches of tenancy conditions and will be addressed separately as part of an ongoing
                 investigation. We have attempted to meet with your son to discuss the allegations made
                 against him and give him the opportunity to respond. It is important that these issues are
                 addressed and another meeting will be arranged to facilitate this in due course.
                 -      Subject Access Request (SAR)
                 The SAR that you have submitted is being responded to separately in accordance with
                 required timescales.
                 -      Communications
                 We are aware that you left messages for Sarah Fletcher on three occasions between 16 and
                 21 November 2016 and she was not available at these times. We confirm that she spoke
                 directly with Mr Simon Cordell by telephone on 22nd November 2016.
                 -      Housing Options
                 As a single resident living in a one-bedroom property, the Council considers that your; son
                 is suitably housed. We do not have sufficient evidence in relation to your son's allegations
                 of anti-social behaviour against his neighbours to be able to refer him for a transfer on the
                 housing register.
                 He can make an online application himself to be placed on the housing register by visiting
                 the Council Housing pages of the Enfield Council website at www.enfield.Gov.uk. His
                 eligibility for transfer will then be assessed by the Housing Options team in accordance
                 with Council policy and they will advise whether his application is accepted.
                 Alternative options to move are available to him through the mutual exchange scheme,
                 where tenants are able to swap their home with another tenant, and the fresh start scheme,
                 where tenants can be supported in moving to a private rented home. Further information
                 can be found online using the URLs below:

               30,
               3rd January 2017

                 The Enfield Councils History
                 FOI Indexed

                 www.homeswapper.co.uk.
                 https://www.enfield.Gov.uk/forms/form/203/fresh start scheme.
                 If you wish to discuss this matter please do not hesitate to contact me. Please note that
                 I away from the office and will be returning on Tuesday 3rd January 2017.
                 Yours Sincerely
                 Geoffrey Mann Neighbourhood Manager
                 IMPORTANT - Enfield residents should register for an online Enfield Connected account.
                 Enfield Connected puts many
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