Page 576 - 7. 2016 Last three months the 10 - 11 - 12 No Table

My son is scared to go home due to what the neighbours are doing and saying and putting
false allegations into the police, it seems they really don’t want him to live there and will
do anything they can to get him out.
On the 16/11/2016 I tried to speak to my son’s housing officer Sarah Fletcher to see what
could be done and update her to what was ongoing her phone was set to do not disturb so I
asked for an email to be sent over for her to call me as a matter of emergency, no one
returned a call back to me.
Since the 16/11/2016 I have been calling every day to speak to Sarah Fletcher her phone is
always set to do not disturb and I have asked for emails to be sent every day for her to call
me back as a matter of emergency, I even asked to speak to her manager or any person in
there team but it seems all their phones are set to do not disturb so I asked for emails to be
sent for a call back, no one called me back.
I was also told that the police had been in contact with the council and that Sarah Fletcher
would talk to me about this when she called this was on the 21/11/2016 and I was told that
Sarah Fletcher would 100% call me that day.
On the 22/11/2016 I went to my son’s home and there was a letter from Sarah Fletcher
dated the 18/11/2016 which was to do with 1 CCTV camera my son has outside his front
door, this CCTV camera does not impose on any person’s rights, it does not show any
person’s front door who lives in the block or windows. In fact, on the 14/08/2016 when the
police went to my son’s flat to arrest him when they noticed the CCTV camera, they ripped
the wire out and since this time it has not worked this is also getting address with the
police. In the letter Sarah Fletcher said the CCTV camera had to be removed by the
25/11/2016 or Enfield Council would remove the CCTV camera and costs would be
charged to my son for any repairs which there is none. At seeing the letter, I was upset as it
seemed Sarah Fletcher could take the time to write this letter but not call me when each
email that was sent said it’s a matter of emergency, I speak to her.
I tried to call and again like each other time I call it takes an hour or over to be able to
speak to anyone, due to being busy I had to cut off to leave my son’s flat and was going to
call again later.
When I got home, I showed my son the letter from Sarah Fletcher he himself was upset for
some reason as me that she could take time to write this letter but not call us back. So, he
then called this time he did get to speak to Sarah Fletcher and yes, he was upset due to
what has been going on and said many times he was upset that she had not called and they
spoke about the CCTV camera which my

4,
2014 and 2015
2013 to 2015

The Enfield Councils History
FOI Indexed

son said he wants to appeal it having to be taken down. They also spoke about my son
being moved out of his flat to a new place, Sarah Fletcher replied she cannot do anything to
do that and the only way for him to move was by way of housing moves and he should sign
up to that and nothing else can be done. My son did not explain fully as he was really
upset. Sarah Fletcher also said that there had been complaints put in about my son but said
it not the right time to address this and that would be addressed at a next time, so it seems
that Enfield Council does address complaints from other people but not my son or on