Page 920 - Pages from 8. 2017 New 26-05-21 No Table- 2nd Half

and training purposes to help us continually improve
our service to customers.
Speaker 2: 00:14 If you would like to know more about HMCTS handles
your personal data. Visit www.gov.uk.HMCTS in a first
instance. If you're calling to pay a fine, you can do this
online. Please visit www.co.uk and search for pay fine.
You can also pay over the phone easier. automated
payment service. You will need your notice, fine, and a
valid credit or debit card. To use the service, please
press one if you're calling to discuss a notice of fine that
you have received. Please press two to speak to the
enforcement office for any other inquiries. Please press
three to hear these options.
New Speaker: 00:53 If you required general information about our court
buildings, for example, opening hours and facilities,
please press one. If you're calling about a hearing taking
place today or tomorrow, please press two for any other
inquiries, please press three to hear the event.
New Speaker: 01:10 Your call is important to us. Please hold and we will
answer your call as soon as possible. Your call is
important to us. Please continue to hold and we will
answer your call as soon as possible.
New Speaker: 03:38 Your call is important to us. Please continue to hold and
we will answer your call as soon as possible.
Speaker 2: 05:19 Your call is important to us. Please continue to hold and
we will answer your call as soon as possible.
Speaker 3: 07:00 Your call is important to us. Please continue to hold and
we will answer your call as soon as possible.
New Speaker: 07:59 Good Afternoon Martin speaking how can I help you
Speaker 4: 08:02 Hello can you put me through to Highbury and Islington
Court please
Speaker 3: 08:05 Who am I talking to.
New Speaker: 08:05 Pardon.
New Speaker: 08:05 Who am I speaking with
Speaker 4: 08:09 Um, a client Mr. Cordell
Speaker 5: 08:14 [inaudible].
Speaker 3: 08:14 Okay. and do you have a case number
Speaker 4: 08:17 Yeah. Do you have Google available to you by any
chance?
Speaker 3: 08:21 Google.
New Speaker: 08:22 Yeah, Google.
New Speaker: 08:24 Why is that sir?
Speaker 4: 08:25 Because I want you to show you lot the case number
and everything else. I have learning difficulties so it's
easier for me to show people what is actually going on.
Speaker 3: 08:36 Err, we do not have access to do that sir
Speaker 4: 08:41 I'll have to go for it. all and there's so much, they have
changed it so many times they are playing about with
the case number. So many times, that I'm not too sure
which one it is anymore.