Page 481 - 10. 2nd half 2018 New 26-05-21 No Table

995. JAMES, Lileath (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH
NHS TRUST) _Acknowledgment of Formal Co / Page Numbers: 4117,

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The Enfield Gov / Email’s Issue:
995. JAMES, Lileath (BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)
_Acknowledgment of Formal Co
/ Page Numbers: 4117,
From: JAMES, Lileath
(BARNET, ENFIELD AND HARINGEY MENTAL HEALTH NHS TRUST)
[lileath.james@nhs.net]
Sent: 15 August 2018 12:41
To: lorraine32@blueyonder.co.uk
Subject: Acknowledgment of Formal Complaint- ENF/18/Q2/6273/SC
Importance: High
Attachments: BEH25 - Complaints Concerns Complaints (v1.6) eproof.pdf;
Equality Questions.doc;
Form of Consent.doc
Dear Mrs Cordell,
I am writing this letter to acknowledge the receipt of your formal complaint dated 30th July
2018 which was received by the Patient Experience Department on 07 July 2018. You wish
to complain about the care you received in our trust. I have noted that you raised particular
concerns in relation to the allegation of breach of confidentiality. I am sorry that these
concerns have arisen for you. An investigator will contact you shortly to discuss your
complaint in more detail to enable a thorough investigation in the matters you have raised.
You will receive a formal response from the Chief Executive and we aim to respond to your
complaint within 25 working days, with a view to keeping you updated with progress where
appropriate. There is now a requirement for Barnet, Enfield and Haringey Mental Health
Trust, as with all NHS Trusts, to provide information to the Department of Health on the
ethnicity of complainants in order for the Department of Health to produce national
statistics. Therefore, I am enclosing a form for you to complete and return to me. I also
enclose a leaflet which gives further information about complaints, as well a consent form
that will need to be signed by your son in order for us to respond to your concerns fully.
Regards,
Ms Lileath James
Patient Experience Manager - Enfield Borough, Specialist Services & Phoenix Ward.
Barnet, Enfield and Haringey Mental Health NHS Trust
P2 Old Audiology, St. Ann's Hospital, St. Ann's Road, Haringey,
London N15 3TH.
Tel: 020 8702 4700
Email: lileath.james@nhs.net
Manager: Eleanor Coulbeck - eleanor.coulbeck@nhs.net