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If you do not agree with the Council Tax Support Scheme decision, you do not have a formal right
to appeal. However you can still:
Ask us to explain our decision (by phoning 020 8379 1000)
Write and ask us to reconsider
If you are still unhappy you can write to us to make a formal complaint

Your letter must be written in English, be received within one month of the date of this letter, be
signed by you and give your name, address, grounds for reconsideration and any evidence.

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C Changes in your circumstances

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If your circumstances change, you must tell us about them immediately. For example:
- You start working or you earn more or less money
- Your benefits/tax credits change or are stopped
- You move home
- Your rent changes
- You go to stay with friends, family or go into hospital for more than 2 weeks
- You become a student or stop being a student
- Anyone comes to live with you or someone moves out
- Your savings change
- Your child leaves school or other education
- You have a baby
- Someone dies
- Any other change which may affect your entitlement to benefit
- Someone else in your home has any of these changes
If you don’t tell us about a change, we may fine you or take legal action and you will have to pay
back any money that you were not entitled to.
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You can report a change in circumstance on our website at www.enfield.gov.uk/benefitsonline
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or by calling 020 8379 1000.
Alternatively, you can write to us telling us what has changed, when and if there has been a
delay in telling us, why. You will also need to send evidence to support your claim. Further
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information is also available on our website www.enfield.gov.uk/benefits.
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O Online
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Most frequently asked for information and online forms all in one place.
www.enfield.gov.uk/counciltaxonlineorwww.enfield.gov.uk/benefitsonline
There are free internet facilities in local council libraries and at our major reception areas.
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E Email - revs@enfield.gov.uk
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T Telephone - 020 8379 1000 (8am-6pm)
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P Post - Revenues and Benefits Division, PO Box 63, Civic Centre, Enfield, EN1 3XW In person
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J John Wilkes House, 79 High Street, Ponders End, Enfield EN3 4EN (9am-4pm)
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Drop in documents any time between opening hours or see an advisor by booking an
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