Page 149 - tmp

you and Michael Carroll / Edel Speirits. Unfortunately as Simon has raised a complaint and is
considering contacting the Legal Ombudsman then this will now have to be resolved as a matter of
urgency.

I need confirmation as to whether Simon wants Michael himself, or Edel to investigate the complaint.
Again if Simon can confirm this in writing please so that I can get this matter resolved, hopefully to
the satisfaction of all parties. I understand that you are saying that Simon does not have a problem
with me but I am the designated fee earner on the file and as such I have the overall responsibility, the
buck stops with me.

The case papers have arrived this morning and I will scan and email you a copy before the close of
business today. Can you please confirm dates when Simon will be available to attend the office to
give his instructions on the case papers so that a defence case statement can be prepared.

Lorraine unfortunately I cannot now deal with Simon's case until his complaint has been resovled and
another case worker will have to be resolved in the interim.

Please confirm the name of the person you want this investigate this matter by return email.

Regards

Josephine

127