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I understand you were stopped several times and had vehicles seized, you are in the process of
obtaining evidence of these vehicle seizures and the costs incurred by you as a result for us to consider
compensation. When you have gathered this please forward the evidence to us as soon as possible.

There is also the matter of your Data Subject Access Request. I have spent some time today tracking
down recorded calls and various communications and hove notified our Data Protection Officer of
your request. I can see that you have made a request, any request should correctly be sent on for the
attention of the Data Protection Officer along with a £10 fee. Your request was addressed generally to
KGM with no fee and it would appear not actioned. The underwriter dealing with your request should
have asked immediately for the fee payment and escalated your request accordingly. This was not
done for which I must apologise, as a result we will waive the fee requirement and I would confirm
this is now in hand.

We have yet to issue a final response to your complaint and I would assure you we will do this as
soon as we have received your response to the above points.

Regards

Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject:FW: MT3574694

Dear Andrew

Please see attached Insurance, which will show you full details of his
insurance policy and dates covered.

Yes, we do want full discloser so this mater can be sorted out by the court
and I can send the information over to the CPS for the case of the
14/11/2013 where the police officer told KGM I had tools in my van to void
my insurance. Kelly Tiller from the trade section and Jessica know fully
what went on and it was Jessica that took the phone call from the police
officer. After this I believe Kelly Tiller took over dealing with my policy
and she was the one that had the say to cancel my policy and she was the one
that believed the police until I went to the police compound and spoke to
the manager there where he spoke to Kelly Tiller. If I had not done this
Kelly Tiller would have cancelled my policy of insurance and I have all the
emails to prove this.

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