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Subject: RE: MT3574694 Simon Cordell

Dear Peter
Thank you very much for the information you have sent, I do see some errors in your letter of Indemnity.

Ford Zetec registration MA47LDY
• Ford Transit registration CX52JRZ
On the 8/4/13 at 11.05am the following vehicle was added to the policy -
• Renault Clio registration NA57LDY.
Ford Zetec registration MA47LDY
Renault Clio registration NA57LDY

This registration was always put in not correctly but was in fact given to Broadsure Direct correctly.
The registration should have been

Ford Zetec registration MA57LDY
rd
This was later correct after the 3 time of telling the Ford Zetec registration as MA57LDY please see attached
document.
This is the registration that should have been on the policy from the start.
We never knew it was not correct until 08/04/13 when again the correct registration was given.
However, it was put down as Renault Clio registration NA57LDY, we then believe it was put in correctly and not a new
car added.
We were not sent any documents of that change so did not know there was again an error until the Oct 2013 when it was
in fact corrected this time, we asked for new documents to be sent which they were so we could check.
But they kept on his policy Renault Clio registration NA57LDY we made a next call and told them this needed to be
removed and was told it would be done.
It seems this was never done by what you have sent in your email.
I do believe I have emails also about this issue to Broadsure Direct and Martin Jenkins, can confirm this as he was the
one we dealt with at Broadsure Direct. He also should remember all the phone calls.

There is also a next issue Simon was not just covered with the basic trade insurance with KGM, Broadsure Direct had a
special section with KGM which included in his insurance he was in fact covered for his work as a mechanic, not just
standard insurance of trade buying and selling that KGM as a rule only deals with.
This has been discussed with the underwriters at KGM by Broadsure Direct re Martin Jenkins. This also caused issues
with his insurance cover a few times. This was also meant to have been address and seems it was not. At the time we
were not happy as we were told he was not covered when in fact he was. If you call Broadsure Direct and speak to
Martin Jenkins, I feel that he can send you the paper work and under writing of how Simon’s insurance was meant to
have been setup.
As you can see there was a number of issues with his insurance with KGM that lead to problems. and even with the
issues of 14/11/2013 when a call was made to Kelly Tiller, we asked did the police say what tools was meant to have
been in the van as if there were mechanic tools in there his insurance should have in fact covered this. Kelly Tiller said
no the police officer did not say which tools. But also said he was again not insured for this again Martin Jenkins got a
rude call from us and again he had to make calls to address this issue.
Can you please confirm he was correctly insured with KGM and write this as I would like this addressed?

And one last thing could you please say in your letter on the date of the 14/11/2013 he was fully insured just so there
cannot be any mistakes at court.
Sorry, this is causing such an issue and taking up your time but I really want to have something that is fully correct, as I
do not want any other issues with courts, police and anything else that could cause my Son problems.

Regards

Lorraine.

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