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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 02 March 2015 14:05
To: 'feedback@enfieldhomes.org'
Cc: 'housing.repairs@enfieldhomes.org'
Subject: Re: Complaint Simon Cordell
To Whom It May Concern:

Complaint.

I am writing this email to many issues with my address of 109 Burncroft Avenue, Enfield, EN3 7JQ,

Over many years now i have had big issues with damp to my flat, i believe there is a wide area of concern being
that.

I believe there are leaks to pipe work in other flats above and beside me.

This is causing the conditions I am living in and the flat is very dump.

I have had large amounts of work done to try and stop this to my flat but believe due to other flats having
issues this is causing my flat to suffer and this is causing my heath to suffer.

My flat has been unliveable due to the damp and the issues just being covered up and not repaired in the
way in which they should.

Since some major work was carried out in my flat for damp they had to remove the radiators in my flat
also due to leaks in pipe work under the floors. These were never replaced once the work was completed,
so i have had to live for years now with no heating.

When they come to do a lot of work to my flat they had to take the flooring up in my bedroom, and
bathroom, they had to replace part of it, due to the leaking pipes the floor and joist have very badly bowing
and rioting. But due to them not fixing the leaks the rest of my floor in my bedroom has now started to
sink, so I know the problem has not been fixed, also the smell of damp as soon as you enter the bedroom
is very bad. and this is also still ruining my belongings, i have already had to replace everything and i am
not willing to keep replacing due to things not being done, correctly.

I have had around 12 surveyors to my flat each time them saying they would sort heating out for my flat
and other things which has never happened therefore I have been living at my flat with no heating since
the large amount of work was done.

I have made many phone calls each time they just say they would send a surveyor again to look what
needed doing. but how can they keep doing this and not correct the problems, until around Jan of 2015 all
the information was on there system about all the problems this now seems to be missing, i am told
people will call me back but the calls never come.

The last set of surveyors sent was around Nov 2014 and all work was planned to be done, the person
came to see how much pipe work was needed, but no one has come to do the work, and when I call all I
get told it is being looked into.

When work was also carried on my flat re doing the electric they wired in fire alarms and a Carbon
Monoxide alarm, I made many calls to say these had not been fitted correctly, and due to this got carbon
monoxide poisoning due to a faulty boiler and the Carbon Monoxide alarm not working. when they did
come out in Nov 2014 I was left with no boiler for weeks until parts could be ordered, work was also
meant to be done to rewired the incorrect rewiring of the alarms this has again not been done and I feel
very unsafe.

They also repaired a new dump section to my wall, but due to them not fitting the under laying problems
with other flats this has again come back. i believe to leaking pipe work. i have told the council many
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