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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 30 November 2016 15:54
To: 'complaintsandinformation'
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]
Dear Daniel Ellis

Thank you for the update email and the deadline date for my reply to the complaint.

But as you can see my son needs moving from his address as soon as possible due to the problems, his
housing officer has said she will not help in doing this that he has to sign up to housing moves which can take
years to be able to get a move, yet said that before she knew all the facts and would not speak to me to hear all
the facts as to what has been going on. She does not even know he was under the early intervention team for
how this has all had such a large impact on his heath they are willing to help with this with the council to get him
moved he needs moving sooner not later yet no one will talk to me or call me back to say if anything is being
done or talk about anything with me about this issue and days are going by with nothing being done.

I have called and left emails to ask someone to call me back yet no one still has so I still do not know what is
going on if anything about moving my son.

Regards

Lorraine Cordell

From: complaintsandinformation [mailto:complaintsandinformation@enfield.gov.uk]
Sent: 30 November 2016 15:14
To: lorraine32@blueyonder.co.uk
Subject: FW: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]
Importance: High

Classification: OFFICIAL

Dear Lorraine,

Thank you for your email. I am just writing to confirm that your complaint and your Subject Access Request
(request for file) are in progress.

The reference number for your complaint is CRM COM 1885.

The deadline for our response to the complaint is 14 December

The team handling the SAR will be in touch with you regarding the file request.

If you have any queries, please contact me or one of my team.

Kind regards,

Daniel Ellis
Complaints & Access to Information Officer
Complaints & Access to Information Team

Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk

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