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Dear Lorraine
Many thanks for your email. I have reattached the complaint form to the email for your
perusal. If you have any further question, please do not hesitate to contact me.
Kind regards,
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant
Tel: 020 3716 9790
Fax: 020 3716 9791|Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
Sent: 20 November 2014 20:09
To: Ayi, Anita
Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our
ref: 16352175)
Hello
Thank you for the email to the complaint but I cannot see the attached form which my son
would need to look over and write anything else that has not been written and sign and send
back. Could you please attach the form so that this can be done?
Regards
Lorraine
From: Ayi, Anita
Mail To: Anita.Ayi@financialombudsman.org.uk
Sent: 20 November 2014 17:30
To: 'lorraine32@blueyonder.co.uk'
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref:
16352175)
Dear Ms Cordell
Mr S Cordell’s complaint about KGM Underwriting Agencies Limited Thank you for getting
in touch with us. Our consumer leaflet explains our role – so do read through and have a look
at how we can help:
www.financial‐ombudsman.org.uk/publications/consumer‐leaflet.htm
As you can see, before we can take on a complaint, the business involved must have the
chance to put things right. what happens next
1178,
I’ve written to the business to let them know about the complaint. They should contact you
soon to tell you they are looking into what’s happened – and to ask for more details if they
need them. If you don’t hear from the business within the next few days, you can contact
them using the details below – mentioning that we have already written to them. They should
give you their final response to the complaint – in writing – within eight weeks of the date
they first received it. The business’s final response should summarise the complaint and give
you their final say. It should also tell you that you can refer the complaint to us if you’re not
happy – which you have to do within six months. In case you need it, the business’s address
is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX