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The Enfield Gov / Email’s Issue:
               419. Lorraine Cordell _Re_ MT3574694
               / Page Numbers: 1271,1272,1273,1274,1275,1276,1277,
               From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
               Sent: 21 January 2015 22:51
               To: 'Austin, Andrew'
               Subject: RE: MT3574694
               Attachments: S Cordell Cert. _ KGM_20132014_Colour.pdf
               Information we need.pdf
               Dear Andrew
               Please see attached Insurance, which will show you full details of his insurance policy and
               dates covered. Yes, we do want full discloser so this mater can be sorted out by the court and
               I can send the information over to the CPS for the case of the 14/11/2013 where the police
               officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade
               section and Jessica know fully what went on and it was Jessica that took the phone call from
               the police officer. After this I believe Kelly Tiller took over dealing with my policy and she
               was the one that had the say to cancel my policy and she was the one that believed the police
               until I went to the police compound and spoke to the manager there where he spoke to Kelly
               Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I
               have all the emails to prove this. After Kelly Tiller found out I was not lying about having no
               tools in my van the insurance policy was kept in place, I did ask Kelly Tiller on more than
               once to send me the information and put data requests in which was not replied to. Now I
               have been found guilty when Kelly Tiller knows the truth that there was not tools and the
               police officer lied to KGM on the phone call. I am the one that has suffered over all this not
               just on this case but all the times I have been taken to court for no insurance over the year my
               policy run with KGM due to it not showing on the MID database. You should have all the
               emails already from Broadsure Direct and many was sent by them to KGM as I was told
               KGM could not talk to me and I had to deal with Broadsure Direct about my policy Martin
               Jenkins from Broadsure Direct should also have copies of all emails as I do. I have spoken to
               DVLA today and asked for the data of how many times points was put on my licence due to
               not getting summons from police and then dealing with cases I knew nothing about and then I
               had to get the cases reopened, I have to write them a letter and they will send the data I have
               asked for in the post. I do have a lot of letters which I will sort out scan and send over. But
               the 1st part I want to deal with is the court case I was found guilty at and have put an appeal
               in that is the most important to me right now. We can deal with everything else once I get all
               the data scanned as there is really a lot and it was all due to KGM not sorting out why my
               insurance was not showing on the MID database. The seizers alone have left me out of pocket
               by around £1700.00. That is without all the days I have not been able to work due to my
               driving licence being messed up and showing points for no insurance. All the time going back
               and forward to the compound to collect my vehicles, and everything else I have had to deal
               with the courts when in fact I had done nothing wrong. I have tried to deal with this for
               months and months without going to the ombudsman and KGM has taken no notice, it has
               taken me to go to the ombudsman for KGM to take any notice and I don’t feel anyone would
               be happy with the this sort of service from KGM let alone any company doing this and
               causing someone so much suffering.
               1272,
               It was one of the police in the end at the compound who in the end worked out why it was not
               showing up on the MID and that was because there had been a space put within my Reg
               Numbers. It was that bad two police compounds new me and said each time not again. As
               you can see, I am not very happy about all of this but I do not think anyone would be when
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