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Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK
Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ
From: Lorraine Cordell
mailto: lorraine32@bluevonder.co.uk
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@llovds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and
spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694
I have been asking for information from KGM since 2013 and have heard nothing back.
When the policy was taken out there was some reason it did not show up on the MID
database Broadsure Direct and KGM was aware of this.
Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all,
where I had to pay the costs to get my vehicles out the compound each time. In the week
when I was pulled by police it was not so bad as the insurance company was opened so when
I showed the police my policy, they could call the insurance company.
The seizers happened mostly at the weekend mostly due to the insurance company being
closed and the police could not talk to anyone even when I had my policy on me at all times
to prove I did in fact have insurance.
I made many calls to the police, Broadsure Direct, KGM and the people who run the MID
database, but the issue did not go away, and my vehicles still did not show up on the MID
database.
There was also a time in Nov 2013 when my van was sized this was due to KGM telling the
police I was not insured due to the police telling KGM that I had tools in my van. Which was
a lie by the police as I did not have anything in my van. Kelly Tiller from the trade section
was dealing with this and a few days later I got a letter from KGM saying they was going to
cancel my policy. As you can understand I was very upset over this as I had done nothing
wrong.
At this time lots of calls was both made to KMG and Broadsure to stop the cancelation of my
insurance policy, I spoke to Kelly Tiller many times, but she believed the police and I had no
say in the matter. The police was off duty so I could not speak to them and Kelly Tiller was
saying unless I could prove I did not have any tools in my van then the insurance policy
would be cancelled which was very unfair as I had done nothing wrong I knew I never had
any tools.
But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to
which she said no. KGM was not even aware I had mechanics trade on my policy so if my
mechanics tools had been in my van at the time my insurance would still have
302,
been cancelled which to me What was the point in having insurance?
I then spoke to a wonderful operator at the police when I called told her what had gone on
and was told by her to go to the police compound as when any vehicles are taken there they
have to do a full list of items that are in the vehicles as they are in fact legible if something
goes missing. Over that weekend I sent emails to the compound and forwarded them to
Broadsure as my insurance was due to be cancelled on the Monday. On Monday I got an
email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck
getting a reply from them also, and once there to call Kelly Tiller due to the time on the
Monday I got the email it would have been too late to go the compound and get a call to