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If you disagree with a Local Council Tax Support Scheme decision
If you do not agree with the Council Tax Support Scheme decision, you do not have a formal
right to appeal. However, you can still:
Write and ask us to reconsider
If you are still unhappy you can write to us to make a formal complaint
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Your letter must be written in English, be received within one month of the date of this letter,
be signed by you and give your name, address, grounds for reconsideration and any evidence.
Changes in your circumstances
If your circumstances change, you must tell us about them immediately. For example:
3. You start working or you earn more or less money
4. Your benefits/tax credits change or are stopped
5. You move home
6. Your rent changes
7. You go to stay with friends, family or go into hospital for more than 2 weeks
8. You become a student or stop being a student
9. Anyone comes to live with you, or someone moves out
10. Your savings change
11. Your child leaves school or other education
12. You have a baby
13. Someone dies
14. Any other change which may affect your entitlement to benefit
15. Someone else in your home has any of these changes
If you don't tell us about a change, we may fine you or take legal action and you will have to
pay back any money that you were not entitled to.
You can report a change in circumstance on our website at
www.enfield.gov.uk/benefitsonline
Alternatively, you can write or email us telling us what has changed, when and if there has
been a delay in telling us, why. You will also need to send evidence to support your claim.
Further information is also available on our website
www.enfield.gov.uk/benefits.
How to contact us
My Enfield Account
Make the most of Enfield's online self-service secure portals.
Sign up for My Enfield - Residents for access to your Council Tax accounts, Housing Benefit
and Council Tax support claims.
Sign up for My Enfield - Landlords to access your tenants Housing Benefit payment
schedules if you are paid directly
From your accounts you can view balances, next payments, payments made, benefit awards
personal details, payment schedules, inform us of changes, apply for discounts and much
more
To register: www.enfield.gov.uk/myenfield
Online - Benefits homepage visit www.enfield.gov.uk/benefits
Online forms visit www.enfield.gov.uk/benefitsonline
Email - revs@enfield.gov.uk
There are free internet facilities in local council libraries and at our major reception areas.
Post - Revenues and Benefits, PO Box 63, Civic Centre, Enfield, EN1 3XW
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