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18/08/2017 which you replied no to. You will be attending 109 Burncroft Ave on the
               16/08/2017 at 14:00 hours; I just wanted you to confirm the time as you have not done so in
               your letter or email. As said on the phone the dog will be in the garden. I will have to
               cancelled my hospital date I was due to attend on the 16/08/2017 so I can be there with my
               son, and before I do so I just wanted to confirm the time you stated on the phone with me
               today as 14:00 hours on the 16/08/2017. If this can be done as soon as possible as I will need
               to call the hospital in the morning. As you should be well aware my son has had many
               Surveyors to his flat, this has been over many years and I believe there have been around 4 in
               2017 alone which were full inspections. Which none said there was a problem with my son's
               flat and repairs that needed doing. In fact, since 2007 when my son needed major works on
               his flat due to dump, work was never completed after many phones call’s over years and
               years and inspections by many Surveyors when the Surveyors stated the work would be
               carried out work was still not carried out until I put a complaint in to Enfield council in 2015.
               So, after all these Surveyors and inspections that have been carried out on my son's flat can
               you be a little more specific in why you would need to do a next full inspection of the flat
               what are you looking for to take pictures off? If repairs needed to be done, we would be
               contacting Enfield council Repair team. There seems to have only been a problem since you
               came to my son's flat on the 12/07/2017, you stated that all the Surveyors that had come out
               to my son's flat since Dec 2016 had not written any reports so you did not know what has and
               has not been done regarding the water pressure issue in the flats, you had also told the
               landlord this. Since Dec 2017 to date my son has allowed around 5 Enfield Council
               Surveyors into his flat regarding the water pressure, he has let in Thames Water more than
               once, and he allowed 2 private plumbers into his flat
               who said the landlord from 117 had asked them to check his flat which I wrote in an email
               dated 02/02/2017, all have said the issue is not coming from his flat?
               in Feb 2017 due to a letter my son got late in the day he called the repair team out himself to
               his flat because he could not take any more being blamed for everything that was going
               wrong in the block, when the out of hours team went my son told them what the issue was,
               they checked everything in my son's flat and once again confirmed the problem was not due
               to his flat. In 2015 I have emails stating all the repairs that needed to be done which had been
               reported to Enfield council by us that the surveyors who attended the inspections had reported
               back that all works had been carried out. There was also the issue with my son's heating when
               the major works was carried out in 2007 due to dump the heating had to be taken off the wall
               due to pipes leaking under the flooring, when the work was meant to have been completed
               they never put back the heating, in turn leaving my son with no heating in the flat from 2007
               till 2015, many calls were made regarding this surveyor after surveyor come out and said the
               heating would be done it never was, so in my complaint in 2015 this was included. I was
               horrified when I got a call from Enfield council in 2015 saying my son had removed all his
               pipe work from his flat and therefore, he would have to pay for the heating to be replaced, I
               was so upset at what had been said I said to the lady on the
               3390,
               please get a surveyor and manager round my son flat ASAP and the flooring can be lifted and
               you will see all the pipe work still in place, the lady then said no that fine we will replace the
               heating. Then the person came out to do the job he said to my son I don’t know what Enfield
               council is going on about all the pipes work is here. He said that no one wanted to do the job
               due to what the council had said. He said this was a joke and not funny what Enfield Council
               had said. In 2016 I myself had a problem with my boiler surveyor came to my home, I do
               also know his name but do not want to get him in trouble, my son was staying at my home at
               the time, the surveyor looked at what needed to be done to my boiler, while he was there, he
               saw my son and knew him well due to how many times he had been out to my son's flat due
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