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when we spoke, there were issues that have not been addressed. My son feels he cannot trust
               anyone in Enfield Council and I feel you hit the nail on the head when you said there seems
               to be a lot of outstanding issue that have not been addressed and I can see why he does not
               trust anyone in Enfield council. When Mr Neville Gray called me on the 14/08/2017 to
               arrange the meeting for the Thursday which was the 17/08/2017 I said that's fine. I was on a
               phone call to my brother at the time also, and my brother heard what was said as both phones
               I was using were on load speaker. Then Mr Neville Gray changed this to the 16/08/2017, I
               knew I would not be able to make the 16/08/2017 as I had a hospital appointment on the
               16/08/2017 which I said to Mr Neville Gray, I have very many health problems myself which
               I told Mr Neville Gray on the 12/07/2017 and I am under many doctors so have a lot of
               hospital appointments I have to attend. I asked him if the date could be done on the
               17/08/2017 or the 18/08/2017 due to this he said no I am not working them days, and the
               meeting will have to be on the 16/08/2017 we have got an order by the court saying we need
               to give 48 hours which I intend to enforce, that can I get someone else to attend my son's flat
               on this date, which I said I could not I stated I will cancel my hospital appointment so I can
               attend, I know there is a court order which the council needs to give 48 hours’ notice, which I
               believe was given wrongly as my son has allowed over many years many council people into
               his home. I just hope while this order is in place Enfield council has some respect that people
               cannot just drop things when they call as they are well aware my son is unwell and needs me
               there with him. I feel my son has been treated very unfairly and will try to outline it in this
               email and keep it as short as possible. So, this will not include everything as I would be here
               a long time and this email would be like a book. Firstly, my son's back garden it is well kept
               except for the greenery down the right-hand side which is coming from next door and as said
               we need advice is regards to cutting this back.
               Issues pointed out to Neville Gray:
               1. Hole in ceiling in bedroom where the tenant in 113 pushed something though my son's
               ceiling. Mr Neville Gray explained his concern if there was an asbestos Problem. You saw
               my son was decorating so if we can get a response to this as soon as possible I would be
               grateful.
               2. Kitchen units: as you know when decent homes came into my son's property, they said to
               him the units he had were better than the ones Enfield Council would be fitting so they did
               not change them. You said this was a problem these would not be covered by the 25 years
               warranty so why do decent homes give you the option to keep the ones that are fitted.
               3. Back step to back door and adjacent window handle. These where reported back in 2015
               and have never been fixed correctly.
               4. The wall in front room / kitchen that part was removed many years ago, which Enfield
               Council has seen many times and never had a problem with, until Neville
               3430,
               Gray came around on the 12/07/2017 this was then added to a report sent to me on the
               19/07/2017 by Lemmy Nwabuisi, in there was a report by Sarah Fletcher dated 24/02/2017
               about the wall. What I cannot understand if Sarah Fletcher had a problem with this dated
               back to 24/02/2017 why were we never informed. As said on the visit if this is a problem I
               will get my builder to replace the part of the wall that was removed it is not a big wall that
               was removed only half a section of part of a wall and not the full wall, and if I had been told
               at any time there was a problem with this I would have got it replaced via my builder. I
               cannot understand why no one informed us of this if anyone from Enfield Council through it
               was an issue. It does not look unsightly and was completed professionally. I was very pleased
               when I asked the plumbers and they informed me the problem regarding the water pressure
               (which has continually been blamed on my son including by Mr Neville Gray who had never
               seen the plumbing) was in fact no fault of my son's and was in fact a problem with the pipe
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