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removed. I responded that it did still need to be
removed. His voice was raised throughout the
exchange and I had to ask him to calm down and
lower his voice more than once. He then said that
he wanted to move on to finding out about moving
to another address. He proceeded to give me a full
history of his experiences with the police and
previous housing management and alleged that
‘Jackie’, who had previously lived above him and
‘Stan’, his immediate neighbour on the ground
floor, had victimised him over a long period of
time and that he had done nothing wrong. This
history was very full and it was difficult to get a
word in because he was so worked up so I let him
relay the information to me as it seemed like he
wanted to get it off of his chest. He was very
derogatory about the police and previous housing
staff who had signed a request for an Asbo
application against him. I told him that I could not
comment about previous action taken. He then
came on to more recent events and stated that
there had been an incident between him and
another resident where she had shouted at him out
of her window because of him starting up a
scrambler bike in his garden. He maintained that
he was courteous during the exchange but the
police came and arrested him because she told
them that he had threatened to kill her and that he
had been put in the mental hospital, had won his
case in court and was able to go home as of today.
He said that he wanted me to give him ‘points’ so
that he could move. I explained that his best
means of moving would be through a mutual
exchange, but he was adamant that he did not
want to do this and wanted to be moved in the
same way that he moved into this property 11yrs
ago by being given points. I explained that a
transfer was unlikely based on what he had told
me so far but that I could look into the position for
him. He said a lot about his perceived
victimisation by his neighbours and expressed that
he felt that I should I have a duty to protect him. I
explained that I had a responsibility to all
residents living at Burncroft Avenue and took the
opportunity to mention that I had received some
reports about antisocial behaviour by him that I
would need to discuss with him but suggested that
we leave that for today. He then put his mother on
the line (she had been trying to interject
throughout the conversation) who said she wanted