Page 896 - 9. 1st half 2018 New 26-05-21 No Table

understand why the assessment centre did not do a new date for a home assessment and sent
the file back to yourselves the DWP.
The lady on the phone was not able to tell me the reason the file was sent back to the DWP
and a new date not set.
The DWP sent back the file in January 2018 to the assessment centre and it was then the new
assessment date of the 01/02/2018 was made without anyone looking into the home
assessment until after the call was made asking why a home assessment was not due to take
place this call was made before the 01/02/2018 assessment date to the assessment centre,
It seems also that my knew phone number was not updated in there system as the lady said on
the phone that a call was made to me and I was told the home assessment was refused on the
01/02/2018 and the 02/02/2018, I stated at this time how could I have been told it had been
refused my phone number was not updated with my knew phone number on your system so
how did someone call me and tell me. The lady then said sorry we tried to call you and got no
reply, we stated you just said I had been told via
896
95,
hone the home assessment had been refused now you are saying you tried to call and got no
reply how you can change what you are saying so easy. But I am sure when you call a cut of
number it beeps to show it is cut of and no longer in use.
I was also told on the call that the DWP letter was wrong that had been sent to me stating
about the missed date of assessment as being the 01/02/2018. I asked how is it wrong we had
no knew dates for an assessment only the letter for the assessment of the 02/03/2018, they
told us that a new date had been made of the 18/02/2018 for us to attend the assessment
centre that a letter had been sent to me and a text sent to my old phone number, I was
shocked when we were told this, as no knew letters had come and they had not updated there
system with my knew phone number.
I told the lady I was not happy with what had gone on and asked her for an email address for
a complaint to be filled, we were told they don't have an email address to send a complaint in
and that they would send a complaint file pack out to us to deal with the complaint which we
are now waiting on.
I do not understand why this has happened if the paperwork for having my assessment
recorded on the 02/12/2017 my assessment would have gone ahead on this date. I do not
understand why my file was sent back to the DWP after this and a new date was not setup. I
do not understand why when the DWP sent my file back to the assessment centre it was not
looked at and a home assessment addressed at this time. I do not understand why there
system was not updated with my new phone number, and I do not understand why the new
letter for an assessment of the 18/02/2018 has never been received as it seems that is the only
letter that seems to have gone missing. and it would seem that the DWP date of the
01/02/2018 is the only date they have on their system or why would that date be put on your
letter dated the 15/03/2018.
I do believe that something has gone wrong at no fault of myself, and I do believe good cause
has been laid out in this letter why I did not attend the assessment centre on the 01/02/2018
and that being that this date was cancelled by the assessment centre after a call was made to
them regarding why it was not a home assessment. I have not failed to call the assessment
centre at any point.
Regards
Deon Benjamin
896

The banging Started!