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Ms Lorraine Cordell
Lorraine32@blueyonder.co.uk
VIA EMAIL ONLY
Trust Headquarters Orchard House St Ann’s Hospital
St Ann’s Road London N15 3TH
Tel: 020 8702 3559
Email: beh-tr.chiefexecutive@nhs.net
27th November 2018
Our Ref: ENF/18/Q2/SC/6273
Dear Mrs Cordell
Re: Your complaint regarding the sharing of your son’s information
Thank you for passing on your concerns in your conversation and initial email with Angela
Hague on 30th July 2018, and subsequently with Rachel Yona on 10th August 2018. You
raised some key questions relating to information governance and the sharing of
information regarding your son. Please accept our sincere apologies for the delay in our
response to your queries, which was due to there being a separate ongoing investigation
within the Trust regarding the matters you have raised.
Your concerns have been investigated and I am now in a position to respond to your
complaint. Your concerns were investigated by Rachel Yona (Enfield Adult Mental Health
Community Services Manager), and involved interviews with staff and a review of your son’s
clinical records.
You stated that a report written by Angela Hague regarding your son, dated 15th June 2018
and 19th June 2018, had been presented in court on 26th June 2018. You stated you had
not had prior access to these reports, and explained that you had considered the court case
and the assessments by Angela Hague were separate processes.
Please be assured that we have looked into this matter and I can confirm the report used in
court was not a formal report, but rather a response by Angela to a request for information.
The Trust had communicated to the Council Legal Services that we would not be providing a
report for the Court and it was recommended they commission an independent report if
this were required. However, as part of the investigation, it has been highlighted that this
communication was only shared verbally with the Council Legal Services, and the position of
the Trust was not clarified in writing.
During our communications with the Council Legal Services it was asked whether your son
had engaged in his recent assessment, and it was for this reason the information presented
in court was given. Our investigation found that the information which was sent was not a
limited, direct response to the question posed to the Trust; I sincerely regret therefore that
information was overshared and as such this aspect of your complaint is upheld.
This is a matter we have taken very seriously; I would like to offer you our sincere apologies
that your son’s information was used for anything other than it’s intended use whilst in the
hands of the
Chairman: Mark Lam
Chief Executive: Jinjer Kandola
4325,
Trust, and assure you that we fully understand our role in ensuring the security and
safekeeping of records relating to all of those in our care. We have completed a full internal