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the interim injunction from January 2018. Whilst we cannot speak on behalf of the
Courts, we believe that this was why they passed on the information.
• I am very sorry to learn that you feel the trust between yourself, your son, and the
Mental Health Services has been broken. I understand that your son is now being seen
by the Enfield North Locality Team, and I sincerely hope that they will be able to help
rebuild the trust and develop a good working relationship with yourself and your son.
• I understand that when you discussed your concerns with Rachel Yona (Enfield
Community Services Manager) you raised your view that you feel there were
inaccuracies within your son’s report. Please be advised that whilst we are unable to
retrospectively amend records, we are able to add additional entries to reflect your
views and comments, and we would be very happy to add any information as you see fit.
• Please be assured that the recommendations from this complaint will be shared with the
London Borough of Enfield Legal Services and across our Enfield Adult Community
Mental Health Teams, to ensure all agencies involved in this situation can learn from this
regrettable incident.
• We appreciate all feedback from service users’ experience of our service as this helps us
to assess, reflect on our actions and improve the care we provide. Staff members are
committed to providing and delivering a high standard of care to all our service users.
We try to ensure that through good support and training opportunities, staff are
enabled to deal effectively and sensitively with the needs of all service users and their
relatives. When members of our staff fall below the expected levels of performance, we
ensure that issues are addressed and dealt with quickly. Our aim is to learn from these
experiences and give assurances that any actions as a result of our investigation will be
delivered.
• If you remain unhappy after this further contact, you have the right to take your
complaint to the Parliamentary and Health Service Ombudsman. The contact details are
as follows:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P4QP
Helpline: 0345 015 4033
Thank you for bringing these matters to our attention.
Yours sincerely
Jinjer Kandola Chief Executive
Chairman: Mark Lam
Chief Executive: Jinjer Kandola

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