Page 902 - 10. 2nd half 2018 New 26-05-21 No Table

New Speaker: 01:05 Yeah.
New Speaker: 01:05 And I'm still waiting again here today for someone to
call me.
New Speaker: 01:08 Ok,
Speaker 1: 01:11 Alright, well I'm sorry to hear that. Do you have a
reference number, sir?
Speaker 2: 01:14 Um, I've, I didn't bother taking a reference number
down. It was just on the computers. I took recordings
of the conference. I do have them, but they're in the
recordings I have to play them back to myself.
Speaker 1: 01:22 I see. Okay. Alright then, well, okay, this is goanna help
you, can I take your name?
Speaker 2: 01:29 Simon Paul Cordell. C. O. R. D. E double L.
Speaker 1: 01:35 okay, that's fine. and can I take your oh just bear with
me just for one second let me just see what I can find
about it here. Yeah. Okay. and can I just double confirm
your address please Simon.
Speaker 2: 01:49 24 um 109 Burncroft Avenue.
Speaker 1: 01:52 Okay. That is fine thank you, just bear with me and we
will see what we have got here.
New Speaker: 01:55 Ok, Thank you.
Speaker 3: 02:05 [inaudible]
Speaker 1: 02:11 Right I am just going to see what we got on our system
here to see what is going on with your
Speaker 2: 02:14 how many calls? How many calls have I actually made
to the call centre roughly over the last say five years?
Speaker 1: 02:20 Okay. Um, I can't tell that because we don't actually go
that far back on our system here. I mean, that the older
things would have been archived.
Speaker 2: 02:28 Okay. How far, how far can you truthy go back? may I
ask.
New Speaker: 02:32 Um. ,
Speaker 1: 02:33 I mean, like I said, well I think we can go back about a
year here.
New Speaker: 02:36 Rufley.
New Speaker: 02:36 in the system. Yeah. I mean I've got I can see here in
front of me that there are a few calls that you've made
right in front of me and I'm just looking up one of them
to see exactly what's happening with that and what the
sort of status is for it [inaudible]
Speaker 2: 02:44 I appreciate. I appreciate your time.
Speaker 1: 02:46 Yeah. that's alright, just, bear with me for a second
Thanks.
Speaker 3: 02:48 Okay.
New Speaker: 03:00 Okay. let’s see what is going on