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From: complaintsandinformation [complaintsandinformation@enfield.gov.uk]
Sent: 07 December 2018 11:34
To: lorraine32@blueyonder.co.uk
Subject: Re: CRM COM 9005
Dear Sir/Madam

RE: CRM COM 9005

Thank you for your complaint email, received on 6 December 2018.

We have registered your complaint under reference number CRM COM 9005 and have passed
matters on for the relevant manager to address. In line with our corporate complaints procedure, we
will respond as soon as possible and aim to give you a full response, or discuss matters with you
directly, within a maximum of 20 working days.

Should you require further details, here is a link to information about the corporate complaints policy:
https://new.enfield.gov.uk/contact­us/are­you­unhappy­with­something/enfield­council­information­
complaints­policy.pdf

In the meantime, do let us know if you have any queries regarding your complaint.

Yours sincerely

Seun Ogunsan
Complaints & Access to Information Coordinator
Complaints & Access to Information Team
London Borough of Enfield
Phone: 020 8379 5750
Email: Seun.Ogunsan@enfield.gov.uk
Website: www.enfield.gov.uk

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