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functioning correctly, certainly on the days in question, on the few occasions it’s not
working the result is that you cannot locate any call recordings.
4. I would confirm that the 2 calls I have provided to Simon and Lorraine are authentic and
have come from KGM call recording systems. These 2 calls specifically are -
• The call made to Underwriters by the Police officer on the 14/11/2013
• The call made by Kelly Tiller to the Police compound on the 26/11/2013
5. I would confirm that I was searching for and located these call recordings on the
23/1/2015
6. I would confirm that I e-mailed these call recordings across along with the Letter of
Indemnity to Simon & Lorraine Cordell on the 30/1/2015.
Signature:
If I can be of any further assistance, please do not hesitate to contact me.
These notes/documents were created or received by a person in the course of trade, business,
profession or other occupation, or as the holder of a paid or unpaid office and the information
contained in the notes/documents was supplied by a person (whether or not the maker of the
statement) who had, or may reasonably be supposed to have had, personal knowledge of the
matters dealt with and where the information contained in the notes/documents was supplied
directly or indirectly each person through whom it was supplied received it in the course of a
trade, business, profession or other occupation, or as the holder of a paid or unpaid office and
the person who made the statement cannot reasonably be expected (having regard to the time
which has elapsed since he made the statement and to all the circumstances) to have any
recollection of the matters dealt with in the statement.
Signature:
Signature witnessed by:
KGM Motor Insurance KGM House 14 Eastwood Close South Woodford London E18 1RZ
UK
T +44 (0)20 8530 7351
F +44 (0)20 8530 8547
T +44 (0)844 412 6412
Claims F +44 (0)20 8530 7037
Claims www.kgminsurance.co.uk
www.canopius.com
Registered in England and Wales No 01514453 Registered Office Gallery 9 One Lime Street
London EC3M 7HA KGM Motor Insurance is a brand name for business written by
Syndicate 260 which is managed by Canopius Managing Agents Limited Authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority
204
KGM
data electronically or when manually inputting data and was something we were unaware of
until this case. We have of course changed our processes to prevent this occurring again.
The unfortunate outcome for Mr Cordell of course was that it appeared to the Police that he
was driving uninsured and was subjected to unnecessary Police stops. This was not Mr
Cordell’s fault in any way as he had a valid Insurance policy in force and was fully insured to
drive these vehicles for the purposes permitted under this policy during the policy period.
We trust this letter meets the requirements of the Police and the Courts. Should you require
any further assistance please do not hesitate to contact us.
Yours sincerely,
Mr Peter Wood
UK Specialty Operations Manager