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16 October 2013

MR S P CORDELL REF: JH653811D
ID October 2008

MR S P CORDELL REF: JH653811D

We also hold an account number/sort code but for security reasons they have not been included In
this letter.

We will pay your Employment and Support Allowance Into your account. (Your account details are PLEASE KEEP THIS LETTER FOR YOUR INFORMATION
known to us but have not been stated in this letter for security reasons. Any payments made to you
will be paid into this account. Tell us straightaway if your account details change.) It will help us If you have this letter when you make any enquiries or need an explanation about the
decision.
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These notes are about allowance payments into a bank or building society account. Please make
sure you read them.
You must tell us straight away if any details about the account change. Otherwise you may not be
able to get your money.
You should check the account to see how much is paid In. We will tell you If your Employment and
Support allowance Is going to change.
If you think the payment is wrong, you should get in touch with us straight away. We will check your
payment and tell you what will happen.
If your money is due on a Bank Holiday, we will pay it into the account on the last weekday before the
Bank Holiday.
If the account goes overdrawn, the bank or building society may not let you take any money out of the
account. Talk to the bank or building society if this happens. You should also tell us as we can

change how we pay you.
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If the decision can be changed, we will send you a new decision. If we cannot change the decision,
we will tell you why. You will still have the right of appeal against the decision.
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H HOW TO APPEAL
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To appeal, fill in the form in leaflet GL24 "If you think our decision Is wrong". Please send It to us
within one month of the date of this letter.
You can get this leaflet from your Jobcentre Plus Office. Your appeal will be heard by an Independent
appeal tribunal.
If the decision Is wrong, the independent appeal tribunal can change it. But the Independent appeal
tribunal cannot:
• change the law that the decision is based on;
• pay more money than the law allows;
• check or change your contribution record.
If you disagree with our record of your contributions, please tell us at once. We will check your
records and tell you the result, if you still disagree you can ask for a formal decision.
Jobcentre Plus staff work to offer a complete service through your Jobcentre. If you have an enquiry
about your claim for Employment and Support Allowance you will be referred to the Decision Maker
or appeals section.
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