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Andrew Austin

Deputy Underwriting Operations Manager | KGM Motor Insurance

Member of the UK Specialty Division of Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell [mailto: lorraine32@bluevonder. co.uk]

Sent: 21 January 2015 11:31

To: Austin, Andrew Cc: complaints@lloyds.com

Subject: RE: MT3574694

To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to Broadsure Direct

who took the policy of insurance out policy no: MT3574694

I have been asking for information from KGM since 2013 and have heard nothing back.

When the policy was taken out there was some reason it did not show up on the MID database Broadsure Direct and

KGM was aware of this.

Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to pay the costs

to get my vehicles out the compound each time. In the week when I was pulled by police it was not so bad as the
insurance company was opened so when I showed the police my policy, they could call the insurance company.

The seizers happened mostly at the weekend mostly due to the insurance company being closed and the police could

not talk to anyone even when I had my policy on me at all times to prove I did in fact have insurance.

I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database but the issue did not

go away and my vehicles still did not show up on the MID database.

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