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From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 24 February 2017 14:02
To: 'Sarah Fletcher'
Subject: RE: Mr Cordell
Dear Sarah Fletcher

After the call you made to me on the 22/02/2017 and I told you the date of the 24/02/2017 was not a suitable
date to attend my son's home, in regards to the ongoing low water pressure issue in the block, you then said you
would call me back on the 23/02/2017 with a date after you had spoke to the inspector, as to when you and the
inspector could attend.

The dates I gave you that were not suitable were the 24/02/2017 and the 27/02/2017. And the 28/02/2017,
01/03/2017 and the 02/03/2017 would be fine for you to attend with the inspector.

On the 23/02/2017 you did call to give me an update, you said that you did not have an update as to a date, due
the inspector not being in all day on the 23/02/2017, and that you was still going out to number 113 and 117 on
the 24/02/2017 and that once you spoke to the inspector on the 24/02/2017 you would call me with an update as
to what date you could attend with the inspector to my son's home.

Why did you therefore go to my son's address on the 24/02/17 when you were told it was not convenient?

The reason I said the dates were not suitable was that no­one could be there with my son, and due to ongoing
issues which you are well aware off, I did not want my son there on his own when the council attended his home
address. This has also been said to the council before, so why did you even go to my son's home when I told
you it was not suitable? Could you please explain to me why? I was shocked when I got a call from my son
today saying you had been to his home. From what my son also said to me today when he called, the inspector
has also said the low water pressure issue in the block is not coming from his flat, can you also please confirm
this via email.

Regards

Lorraine Cordell

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