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From: Sarah Fletcher [Sarah.Fletcher@enfield.gov.uk]
Sent: 24 February 2017 16:49
To: Lorraine Cordell
Subject: RE: Mr Cordell [SEC=OFFICIAL:PUBLIC]

Classification: OFFICIAL ­ PUBLIC

Dear Ms Cordell,

Thank you for your email today regarding your son Mr Cordell’s tenancy at 109 Burncroft Avenue.

I did attend site with the Surveyor this morning to look at the low water pressure situation at the block.

We were only able to gain access to one of the two other flats and the surveyor suggested we knock at Mr
Cordell’s on the off chance that someone was home. I honestly didn’t expect anyone to answer as I had
understood from you that no one was available. I am sorry if I misunderstood this and that you actually meant
that you wanted to be present too. I will certainly try to take this into consideration in future. As I am sure
that you may appreciate that for the Council to try and resolve this matter we had to access three flats and to
try to identify the cause it would assist in this process to access the three flats on one day if possible.

Mr Cordell did answer the door and very kindly did give us access so that the Surveyor could assess the
pressure of water into his flat.

Unfortunately, the visit was inconclusive as to the cause of the issues regarding the water supply to the block
so the Surveyor is going to liaise again with Thames Water to try and move this forward.

I would like to reassure you that we are just trying to resolve the issues related to the water pressure/supply
to the block in the interests of all the residents affected by this including your son, Mr Cordell.

Kind regards,

Sarah Fletcher
Neighbourhood Officer
Neighbourhood Team 2
Edmonton Centre
36­44 South Mall

Telephone: 0800 40 80 160

Website: www.enfield.gov.uk

Enfield Council is committed to serving the whole borough fairly, delivering services and building strong
communities.

From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 24 February 2017 14:02
To: Sarah Fletcher <Sarah.Fletcher@enfield.gov.uk>
Subject: RE: Mr Cordell

Dear Sarah Fletcher

After the call you made to me on the 22/02/2017 and I told you the date of the 24/02/2017 was not a suitable
date to attend my son's home, in regards to the ongoing low water pressure issue in the block, you then said you
would call me back on the 23/02/2017 with a date after you had spoke to the inspector, as to when you and the
inspector could attend.

The dates I gave you that were not suitable were the 24/02/2017 and the 27/02/2017. And the 28/02/2017,
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