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Lorraine Cordell ________________________________________________________________________________________
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 20 December 2016 10:36
To: 'complaintsandinformation'
Subject: RE: CRM COM 1885 Simon Cordell FormalComplaint 24/11/2016 [SEC=OFFICIAL]

Dear Daniel
I was wondering if there was any update as I have not heard anything as of yet could you let me know please.
Regards
Lorraine
------ Original Message ------------
From: complaintsandinformation [mailto:complaintsandinformation@enfield.gov.uk]
Sent: 14 December 2016 11:31
To: Lorraine Cordell; joan.ryan.mp@parliament.uk; joan.ryan.mp@parliament.uk; Chief Executive; Sally Mcternan;
alev.cazimoglu@parliament.uk
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]
Classification: OFFICIAL Dear
Lorraine,

At this point in the complaints process, it is an internal meeting for Council Staff to promote a co-ordinated approach
between different teams to your complaint.
I cannot comment further on your complaint at the moment but I have asked for your Subject Access Request to be
processed as soon as possible.
I am sorry the complaint will take a little longer than usual, but we would appreciate your continued patience while we
investigate.
Kind regards,
Daniel Ellis
Complaints & Access to Information Officer Complaints
& Access to Information Team
Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk
------ Original Message ------------
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 14 December 2016 11:20
To: Daniel Ellis <Daniel.Ellis@enfield.gov.uk>; complaintsandinformation
<complaintsandinformation@enfield.gov.uk>; joan.ryan.mp@parliament.uk; joan.ryan.mp@parliament.uk; Chief
Executive <Chief.Executive@enfield.gov.uk>; Sally Mcternan <Sally.McTernan@enfield.gov.uk>;
alev.cazimoglu@parliament.uk Subject: FW: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Dear Daniel
Is there any update to the below email as from what you updated me with the meeting is due to take place tomorrow
and I would like a reply to know if I will be invited to this meeting seeing as you will be talking about my son?
If I am not allowed to go to this meeting, I would like full minutes taken so when I get the subject access request, I will
know what has been said.
No one has also yet even spoken to me or my son the only thing you have is all the letters, emails and calls that have
been made. So how in this meeting are the people going to a full understanding as since 2014 no reports have ever been
taken from my son as to what has been on going and how he is suffering?

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