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Right of Appeal for Housing Benefit
If you do not agree with the Housing Benefit decision, you must challenge it within one month of the
date of this letter.
You can:
1. Ask us to explain our decision (by phoning 020 8379 1000)
2. Write and ask us to reconsider
3. Write to us and ask for our decision to be looked at by the Independent Tribunal run by the
Tribunal Service.
Your letter must be written in English, be received within one month of the date of this letter, be
signed by you and give your name, address, grounds for reconsideration and any evidence.
If you disagree with a Local Council Tax Support Scheme decision
If you do not agree with the Council Tax Support Scheme decision, you do not have a formal right to
appeal. However, you can still:
Ask us to explain our decision (by phoning 020 8379 1000)
Write and ask us to reconsider
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If you are still unhappy you can write to us to make a formal complaint
Your letter must be written in English, be received within one month of the date of this letter, be
signed by you and give your name, address, grounds for reconsideration and any evidence.
Changes in your circumstances
If your circumstances change, you must tell us about them immediately. For example:
4. You start working or you earn more or less money
5. Your benefits/tax credits change or are stopped
6. You move home
7. Your rent changes
8. You go to stay with friends, family or go into hospital for more than 2 weeks
9. You become a student or stop being a student
10. Anyone comes to live with you or someone moves out
11. Your savings change
12. Your child leaves school or other education
13. You have a baby
14. Someone dies
15. Any other change which may affect your entitlement to benefit
16. Someone else in your home has any of these changes
If you don't tell us about a change, we may fine you or take legal action and you will have to pay back
any money that you were not entitled to.
You can report a change in circumstance on our website atwww.enfield.gov.uk/benefits online or by
calling 020 8379 1000.
Alternatively, you can write to us telling us what has changed, when and if there has been a delay in
telling us, why. You will also need to send evidence to support your claim. Further information is also
available on our website www.enfield.gov.uk/benefits.
How to contact us New online service.
Most frequently asked for information and online forms all in one place.
www.enfield.gov.uk/counciltaxonlineorwww.enfield.gov.uk/benefitsonline
There are free internet facilities in local council libraries and at our major reception areas.
Email - revs@enfield.gov.uk
Telephone - 020 8379 1000
To get to the right information even faster you can use Hot Keys to take you straight there.
Post - Revenues and Benefits Division, PO Box 63, Civic Centre, Enfield, EN1 3XW
In person Our reception areas can be very busy and you may have to wait to see an advisor. If you are
making a new claim, you can make an appointment to see a benefit advisor by calling 020 8379 3798
Drop-in services are available at the following locations Monday to Friday 9am to 4pm:
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