Page 612 - 5. 2015 New 26-05-21 No Table

To: Lorraine Cordell
Subject: RE: 109 Burncroft Avenue, Enfield, Middlesex, EN3 7JQ MR SIMON CORDELL
[SEC=UNCLASSI FI ED]
Classification: UNCLASSIFIED
Dear Lorraine,
The police provide a CAD number as a call logging only. When a crime/incident has taken
place, they will provide a full crime reference number. Enfield Homes Procedure is that we
require this reference number to enables us to carry out repairs/renewals without recharging
the tenant.
Kind regards Jo
Jo O'Brien Customer Services
From: Lorraine Cordell [Mail To: lorraine32@blueyonder.co.uk
1795,
Sent: 06 March 2015 00:20
To: Jo O'Brien
Subject: RE: 109 Burncroft Avenue, Enfield, Middlesex, EN3 7JQ MR SIMON CORDELL
[SEC=UNCLASSIFIED]
Dear Jo O’Brien
My son has already provided a Crime Reference Number crime ref is called a CAD as this is
what gives the police the ref, they need to call up any information the police has on file.
Regards Lorraine
From: Jo O'Brien [Mail To: Jo. O’Brien@enfieldhomes.org
Sent: 05 March 2015 10:10
To: Lorraine Cordell
Subject: RE: 109 Burncroft Avenue, Enfield, Middlesex, EN3 7JQ MR SIMON CORDELL
[SEC=UNCLASSI FI ED] Classification: UNCLASSIFIED
Good morning Ms Cordell,
Thank you for your response, I have cancelled the appointment for 10th March as requested.
A new appointment has been booked with our contractor Wates Living Space for attendance
on Friday 13th March between 10.30-2.00pm. Would you be so kind as to advise Mr Cordell
that if the front door needs to be renewed, he is responsible to pay for the replacement but we
can arrange for him to pay by instalments but if Mr Cordell can provide a Crime Reference
Number and not a Cad Number, we can carry out the repair. Kind regards Jo O'Brien
Customer Services
From: Lorraine Cordell [Mail To: lorraine32@bluevonder.co.uk
Sent: 04 March 2015 19:27
To: Jo O'Brien
Subject: RE: 109 Burncroft Avenue, Enfield, Middlesex, EN3 7JQ MR SIMON CORDELL
[SEC=UNCLASSI FI ED] Dear Jo O’Brien I am sorry but the 10th or the 11th and maybe the
12th March 2015 cannot be done due to having appointments already arranged could this
please be re booked. Regards Lorraine Cordell
From: Jo O'Brien [Mail To: Jo. O’Brien@enfieldhomes.org]
Sent: 04 March 2015 16:20
To: Lorraine Cordell
Subject: 109 Burncroft Avenue, Enfield, Middlesex, EN3 7JQ MR SIMON CORDELL
[SEC=U NCLASSI FI ED]
1796,
Good afternoon Ms Cordell,
Following your e-mail to EH Feedback I have been asked by the Customer Services Manager
to raise a repair order to our contractor Wates Living Space for an operative to attend to carry