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I am once again writing an email to all the above in the hope something will be able to be
done. I know Formal Complaints are ongoing regarding letters written on the 24/11/2016 and
05/12/2016 but I feel I have known option but to again write a new Formal Complaints dated
08/12/2016. The last time we spoke to someone regarding moving my son was on the
22/11/2016 after calling with no call back from Sarah Fletcher, or her manager or anyone else
in her team since 16/11/2016 sometimes calling up to 3 times a day. (All their lines are set to
do not disturb) this has not changed, and I still am making calls to try and address this issue
with no one calling me back. My son is having a nightmare in his flat since he moved back
there he does not leave his flat and has not since he returned there, once again the neighbours
have started since he moved back in with the noise, the banging the intimidation, my son
heath is suffering and this is not acceptable that nothing is being done he not being let alone
to be able to sleep and being kept up all night and in the day due to what the neighbours are
doing. I do not see why no one is addressing this and I have not had one phone call to address
this issue do not know what is going on and my son is left to suffer. It should not matter that
Formal Complaints are ongoing I should at least be able to talk to someone or get someone to
call me back with an update as to if anything is going on to move my son. When I get letters
or calls or emails, I do not just do nothing I reply to the letters but it seems Enfield Council is
doing nothing to address the under-laying issue of what has been ongoing since 2014 with my
son’s neighbours and what they are doing to him. It does not seem to matter that my son’s
heath is suffering due to this and has been for some time due to not being able to sleep. It
seems that Enfield Council is happy that the neighbours are doing this to my son with nothing
being done. I would like someone to email me via
lorraine32@blueyonder.co.uk
with what is being done to help my son, I would like an update today as so far, I think I have
waited long enough to get an update as to what is being done to address this issue if anything
at all.
Regards
Miss Lorraine Cordell Mr Simon Cordell
2574
Re: Simon Cordell
People that have been copied into these letters are below
Joan Ryan MP for Enfield
Mr Rob Leak Chief Executive Enfield Council
Mr Ray James Director of Health, Housing and Adult Social Care
Ms Sally McTernan Assistant Director Community Housing Services
Sarah Fletcher Sarah Housing Officer
Jackie Gubby Housing officer
Lemmy Nwabuisi: ASB Team
Daniel Ellis Complaints & Access to Information Officer

17
The Enfield Gov / Email’s Issue: 03
Reply-Letters-From-Council
/ Page Numbers: 2575,2576,2577,2578,
Mr Simon Cordell 109 Burncroft Ave Enfield Middlesex EN3 7JQ 24/11/2016
Re: Formal Complaint due to letter dated 29/11/2016 this Formal Complaint is to be
added to the Formal Complaint dated 24/08/2016.
Dear Lemmy Nwabuisi and any other person who is copied in this letter. I am writing this
letter on behalf of Mr Simon Cordell of 109 Burncroft Ave, EN3 7JQ regarding the letter you
wrote dated the 29/11/2016 which was received on the 01/12/2016. I am not sure if you are