Page 241 - Pages from 8. 2017 New 26-05-21 No Table 1st Half

Subject: RE: SAR 251 [SEC=OFFICIAL: PRIVATE AND CONFIDENTIAL
CORRESPONDENCE]
Classification: OFFICIAL PRIVATE AND CONFIDENTIAL CORRESPONDENCE
Dear Ms Cordell
Thank you for your email below. I am sorry for the delay in progressing your case.
Unfortunately, we are dealing with a lot of requests at the moment and this has contributed to
our delay. I am also sorry that this was not explained to you at the time when we initially
made contact on 21st December. Ordinarily there is a £10 fee payable for dealing with such
requests however in your case we will not be applying this charge because of the delay you
have experienced. I can confirm that we are now progressing with your request and Concetta
is the allocated officer dealing with matters. I have also raised matters with Concetta today
and she is currently reviewing your case and will be contacting you directly. I have also
copied Concetta into this email for reference. I hope this helps to clarify matters further and
we thank you for your patience during this time.
Kind regards
Dionne Grant
Statutory Complaints Manager ‐ Gateway Services
Finance, Resources and Customer Services
Enfield Council
Thomas Hardy House
39 London Road
EN2 6DS
Tel: 0208 379 2806
Email: Dionne.grant@enfield.gov.uk
www.enfield.gov.uk
Enfield Council is committed to serving the whole Borough fairly, delivering excellent
services and building strong communities.
*THINK BEFORE YOU PRINT*
From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]
Sent: 13 January 2017 19:47
To: Dionne Grant
Subject: RE: SAR 251 [SEC=OFFICIAL: PRIVATE AND CONFIDENTIAL
CORRESPONDENCE]
Dear Dionne Grant
I requested this as said on the 24/11/2016 and I did not get a reply about the ID that was
needed until the 21/12/2016, I wrote back on the 22/12/2016 asking about the ID due to what
was written in the email from Concetta, but before this Daniel Ellis repeatedly asked for
contract to be made with me about my request as he was over seeing my complaint. As said
above this did not happen until the 21/12/2016.
2751,2752,2753,2754,2755,2756,2757,

4
The Enfield Gov / Email’s Issue:
705.! North Casework _IPCC - Appeal Acknowledgement - 2015_049718
/ Page Numbers: 2758,
From: North Casework [NorthCasework@ipcc.gsi.gov.uk]
Sent: 16 January 2017 11:25
To: 'lorraine32@blueyonder.co.uk'
Subject: IPCC Appeal
Acknowledgement 2015/049718