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Thank you for your email today regarding your son Mr Cordell’s tenancy at 109 Burncroft
Avenue. I did attend site with the Surveyor this morning to look at the low water pressure
situation at the block. We were only able to gain access to one of the two other flats and the
surveyor suggested we knock at Mr Cordell’s on the off chance that someone was home. I
honestly didn’t expect anyone to answer as I had understood from you that no one was
available. I am sorry if I misunderstood this and that you actually meant that you wanted to
be present too. I will certainly try to take this into consideration in future. As I am sure that
you may appreciate that for the Council to try and resolve this matter, we had to access three
flats and to try to identify the cause it would assist in this process to access the three flats on
one day if possible. Mr Cordell did answer the door and very kindly did give us access so that
the Surveyor could assess the pressure of water into his flat. Unfortunately, the visit was
inconclusive as to the cause of the issues regarding the water supply to the block so the
Surveyor is going to liaise again with Thames Water to try and move this forward. I would
like to reassure you that we are just trying to resolve the issues related to the water
pressure/supply to the block in the interests of all the residents affected by this including your
son, Mr Cordell.
Kind regards,
Sarah Fletcher
Neighbourhood Officer
Neighbourhood Team 2
Edmonton Centre
3644
South Mall
Telephone: 0800 40 80 160
Website: www.enfield.gov.uk
Enfield Council is committed to serving the whole borough fairly, delivering services and
building strong
communities.
From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]
Sent: 24 February 2017 14:02
To: Sarah Fletcher <Sarah.Fletcher@enfield.gov.uk>
Subject: RE: Mr Cordell
Dear Sarah Fletcher
After the call you made to me on the 22/02/2017 and I told you the date of the 24/02/2017
was not a suitable date to attend my son's home, in regards to the ongoing low water pressure
issue in the block, you then said you would call me back on the 23/02/2017 with a date after
you had spoken to the inspector, as to when you and the inspector could attend. The dates I
gave you that were not suitable were the 24/02/2017 and the 27/02/2017. And the
28/02/2017,
2980,
01/03/2017 and the 02/03/2017 would be fine for you to attend with the inspector. On the
23/02/2017 you did call to give me an update, you said that you did not have an update as to a
date, due the inspector not being in all day on the 23/02/2017, and that you was still going out
to number 113 and 117 on the 24/02/2017 and that once you spoke to the inspector on the
24/02/2017 you would call me with an update as to what date you could attend with the
inspector to my son's home. Why did you therefore go to my son's address on the 24/02/17
when you were told it was not convenient? The reason I said the dates were not suitable was
that no one could be there with my son, and due to ongoing issues which you are well aware
off, I did not want my son there on his own when the council attended his home address. This
has also been said to the council before, so why did you even go to my son's home when I