Page 693 - 10. 2nd half 2018 New 26-05-21 No Table

Page Number: Update Page Number 1,
01m. 21. Enfield Neighbourhood Team Leader - Took over Jeffery Oman Job Michael -
03_09_2018.docx
01m. 21. Enfield Neighbourhood Team Leader - Took over Jeffery Oman Job Michael -
03_09_2018.htm
01m. 21. Enfield Neighbourhood Team Leader - Took over Jeffery Oman Job Michael -
03_09_2018.mp3
1.
Speaker 1: 00:04 Thank you for calling council housing. Just so you know,
we record conversation so we can investigate to
resolve customer complaints resolve issues raised by
customers and monitor the quality of our services. For
further details about data use and your rights, please
refer to our privacy statement online. Please choose
from the following two options if you are a council
tenant or for all repair inquiries including if you are a
lease Holder press option one or if you own your
council property or are thinking of buying it choose
two.
New Speaker: 00:39 I am pressing one
Speaker 2: 00:50 Hello Enfield Council Christin speaking how may I help.
New Speaker: 00:50 Hello, Is it possible to speak to Michael please? The
neighbourhood team officer?
Speaker 1: 01:07 Err, one moment.
New Speaker: 01:07 Err, what was his last name because we have two
Speaker 2: 01:08 I'm not too sure I just know that he has been, he is
supposed to be quite new in the department and it's
supposed to be a team leader.
New Speaker: 01:14 What is your address.
New Speaker: 01:14 109 Burncroft Avenue.
Speaker 1: 01:29 And what is your door number
Speaker 2: 01:30 109
Speaker 1: 01:38 ok, so, let me, is it your neighbourhood officer, he is of
line at the moment
Speaker 2: 01:41 He's offline at the moment. I keep leaving messages in
regards to him contacting mw, well I have only left one
so far, but he hasn't called me back. Is there somebody
else that I can speak to that can take it?
New Speaker: 01:51 Take the Email.
New Speaker: 01:51 Is there somebody else that I can take, that I can speak
to?
Speaker 1: 01:55 Yeah, I can put you throw to his department just hold
the line
Speaker 2: 01:57 all right, thank you. What is his department?