Page 881 - 10. 2nd half 2018 New 26-05-21 No Table

01m. 7 Enfield Council Customer services complaint - 03-10-2018
Page Number: Update Page Number 1,
01m. 7 Enfield Council Customer services complaint - 03-10-2018.docx
01m. 7 Enfield Council Customer services complaint - 03-10-2018.htm
01m. 7 Enfield Council Customer services complaint - 03-10-2018.mp3
1.
Speaker 1: 00:00 Visit Enfield.gov.uk. Otherwise, please choose from
these six options so we can get you to the right team.
press 1
New Speaker: 00:09 03/10/2018.
New Speaker: 00:09 regarding council tax, business rates and housing
benefit inquiries. It's two please note with immediate
effect, this is the only option that can help deal with
these inquiries. For help with waste and recycling.
Choose three for inquiries regarding homelessness,
housing advice or Enfield council housing. Please press
four or to ask about registrars, nationality and
settlement checking and citizenship. It's five for help
with anything else. Press six, thank you for holding.
Speaker 2: 00:55 [inaudible] [inaudible] [inaudible] yeah.
Speaker 3: 01:33 [inaudible] [inaudible] [inaudible]
Speaker 1: 01:47 just so you know, we're getting a lot more calls.
New Speaker: 01:51 Good afternoon I ‘am customer services. Your speaking
to Mek, how can I help?
Speaker 4: 01:54 Hello? How are you doing? Is it possible to speak to a
personal to do with my complaint please and deal with
my case load that is ongoing with inside of the Enfield
civic centre?
Speaker 1: 02:06 Okay. Um, uh, one moment. So, this, this case has been
passed on already to complaints team, complaints and
information department.
Speaker 4: 02:17 Yes, that's correct. It's been ongoing for a long time
and it's never been addressed. Also, I would like to
understand what's happening with my housing in
regards to a transfer, an emergency transfer that was
supposed to have happened on the 16th of last month
of octo
Speaker 1: 02:31 Okay.
Speaker 4: 02:32 September,
Speaker 1: 02:33 Are you in temporary accommodation.
Speaker 4: 02:35 No, I'm in, I'm a secure tenant, but I'm being, I've been
victimized and assault in my house plus the erm
employees for the Enfield Council have fraudulent
fraud paperwork and put possession orders in which I
can prove that they've done and they're still working