Page 883 - 10. 2nd half 2018 New 26-05-21 No Table

New Speaker: 04:43 Thank you.
New Speaker: 04:43 you are welcome
Speaker 2: 04:50 [inaudible]
Speaker 1: 04:52 okay. Just hold the line please. I will. Um, I'll see if I can
put you throw but. I'll have to introduce the call. So,
may I take your postcode please.
Speaker 4: 05:00 Echo November, three, seven Juliet Quebec
Speaker 1: 05:07 and your house number, sir?
Speaker 4: 05:08 109 Burncroft Avenue
Speaker 1: 05:11 109 ok, Mr. Simon Cordell.
New Speaker: 05:15 Yes, that's correct.
New Speaker: 05:16 Okay. Thank you.
New Speaker: 05:17 Okay, thank you.
New Speaker: 05:18 Just hold the line for a moment and I'll see if I can get
through to the complaints team.
New Speaker: 05:22 Okay. Thank you.
New Speaker: 05:24 You're welcome.
Speaker 2: 06:09 [inaudible] [inaudible] [inaudible] [inaudible]
[inaudible] yeah. [inaudible] [inaudible] [inaudible]
[inaudible] [inaudible]
Speaker 4: 08:16 Hello Simon.
New Speaker: 08:16 Hello.
New Speaker: 08:16 Hi, you are throw to Mathew I am from the complaints
team at Enfield Council.
New Speaker: 08:16 How are you doing? Mathew.
New Speaker: 08:25 Yeah I am alright how are you doing.
New Speaker: 08:25 Hmm. I am Okay. Not too happy to be quite honest. I'm
very concerned about things I would like to get
addressed. Is he, are you the person that could help me
address, um, the framework and legal policies within
the Enfield Council and its employees when they're not
acting responsible or acting with neglect or
misconduct? Can you help me in regards to them
issues?
Speaker 1: 08:49 Yes so I work in the complaint team. Um, so my role is
stop sort of take complaints, um, Log them to the
relevant services. And I also respond to complaints as
well. Um, the woman you spoke with on the phone to
before said that you have got an active complaint from
Enfield Council.
Speaker 4: 09:08 I've had multiple active complaints but they've been
pushed aside and now a gentleman called Lemmy while
I was putting complaints in of what they were allowed,
what the, what the employee ums and directors were
allowing to happen to me in my house, which I've got