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London Borough of Enfield
Civic Centre, Silver Street, Enfield, EN1 3XY
Tel: 020 8379 4037
Email: heather.littler@enfield.gov.uk
"Enfield Council is committed to serving the whole borough fairly, delivering excellent
services and building strong communities"
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
Sent: 03 March 2019 15:29
To: Chief Executive <Chief.Executive@enfield.gov.uk>
Subject: RE: Complaint
To Whom It May Concern:
I am writing this email as I feel it is the only option I have left, I have written emails and
complaints and I just do not get a reply to them, I have had to CC you into some of them in
order to try and get a reply some I do get a reply when I CC you into emails but most of the
time I get nothing. I do not feel it is correct have to do this and as far as I know when you are
CC into emails I am sure you should over see it and make sure things are getting addressed
but it seems like this is failing now and I would like to know the reason why it is failing so
badly. I do know there is a pending court case for my son which Enfield Council has
submitted to the court, but I do not feel that is a reason why emails / letters / complaints are
not followed up, from my understanding when a complaint is submitted you are on a time
limited in order to make a reply yet even complaints are failing to deal or address complaint
in a timely manner, I do not just write emails and letters for the fun of things I write them in
order to get answer to what I am asking. I am sorry for the way in which I have had to word
this email but this is not just one letter / complaint / email which has gone a none replied to
this has been ongoing now for years. the way in which my son has been treated is a disgrace
by Enfield Council, not once in all these years has anyone from Enfield Council come t see
my son and as his side to anything or look at all the data my son has got which will prove he
has not done all the things that is being said. It seems all Enfield Council wants to do is court
case after court case and mislead the courts as that has been done many times regarding my
son, and when the court orders something Enfield Council fails to do that as well.
4542
This is becoming more and more serious regarding the failing towards my son and I feel it
has gone far enough and therefore I would like you to address these failing.
Regards
Lorraine Cordell

16.
Additional Email Attachments & Emails / Issue:
16. 1. 1
lorraine32@blueyonder.co.uk_03.04.2019_RE Complaint [SEC=OFFICIAL]
ALL NEW STUFF
04/03/2019
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From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
Sent: 04 March 2019 13:21
To: 'Chief Executive'
Subject: RE: Complaint [SEC=OFFICIAL]
Dear Heather, Littler