Page 559 - 4. 2014 2nd half New 26-05-21 No Table

As you can see, before we can take on a complaint, the business involved must have the
chance to put things
right. what happens next, I’ve written to the business to let them know about the complaint.
They should contact you soon to tell you they are looking into what’s happened – and to ask
for more details if they need them.
If you don’t hear from the business within the next few days, you can contact them using the
details below –
mentioning that we have already written to them. They should give you their final response to
the complaint
– in writing – within eight weeks of the date they first received it. The business’s final
response should summarise the complaint and give you their final say. It should also tell you
that you can refer the complaint to us if you’re not happy – which you have to do within six
months. In case you need it, the business’s address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
once you have a final response – or after eight weeks If you’re not happy with the business’s
final response – or if eight weeks pass and you haven’t received it – then please fill in the
enclosed complaint form and send it to us. Please also send us a copy of the final response
and any other information you think is important to the complaint. There’s no need to send us
any original documents. We don’t normally pay the professional fees – in full or in part – of
any solicitor, accountant or other paid adviser that a consumer might use to bring a complaint
to us. We won’t take any more action unless you contact us again. If you would like more
information about us,
please see our website –
www.financial‐ombudsman.org.uk.
Yours sincerely
1174,
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant
Tel: 020 3716 9790
Fax: 020 3716 9791|Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and
Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14
9SR, United Kingdom.

6
The Enfield Gov / Email’s Issue:
394. Lorraine Cordell _Re_ Mr S Cordell's complaint about KGM Underwriting Agencies
Limited (Our ref_ 1
/ Page Numbers: 1175,1176,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 20 November 2014 20:09
To: 'Ayi, Anita'
Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited