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As you can see, before we can take on a complaint, the business involved must have the
chance to put things right. what happens next
I've written to the business to let them know about the complaint. They should contact you
soon to tell you they are looking into what's happened - and to ask for more details if they
need them.
If you don't hear from the business within the next few days, you can contact them using the
details below - mentioning that we have already written to them. They should give you their
final response to the complaint - in writing - within eight weeks of the date they first
received it.
The business's final response should summarise the complaint and give you their final say. It
should also tell you that you can refer the complaint to us if you're not happy - which you
have to do within six months.
In case you need it, the business's address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
263,
once you have a final response - or after eight weeks
If you're not happy with the business's final response - or if eight weeks pass and you haven't
received it - then please fill in the enclosed complaint form and send it to us.
Please also send us a copy of the final response and any other information you think is
important to the complaint. There's no need to send us any original documents.
We don't normally pay the professional fees - in full or in part - of any solicitor, accountant,
or other paid adviser that a consumer might use to bring a complaint to us.
We won't take any more action unless you contact us again. If you would like more
information about us, please see our website - www.financial-ombudsman.org.uk.
Yours sincerely Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant |
Tel: 020 3716 9790 |
Fax: 020 3716 9791 |Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and
Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14
9SR, United Kingdom.
264,