Page 560 - 4. 2014 2nd half New 26-05-21 No Table

(Our ref: 16352175)
Hello
Thank you for the email to the complaint but I cannot see the attached form which my son
would need to look over and write anything else that has not been written and sign and send
back. Could you please attach the form so that this can be done?
Regards
Lorraine
From: Ayi, Anita [Mail To: Anita.Ayi@financialombudsman.org.uk]
Sent: 20 November 2014 17:30
To: 'lorraine32@blueyonder.co.uk'
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited
(Our ref: 16352175)
Dear Ms Cordell
Mr S Cordell’s complaint about KGM Underwriting Agencies Limited
Thank you for getting in touch with us. Our consumer leaflet explains our role – so do read
through and have a look at how we can help:
www.financial‐ombudsman.org.uk/publications/consumer‐leaflet.htm
As you can see, before we can take on a complaint, the business involved must have the
chance to put things right. what happens next, I’ve written to the business to let them know
about the complaint. They should contact you soon to tell you they are looking into what’s
happened – and to ask for more details if they need them. If you don’t hear from the business
within the next few days, you can contact them using the details below –
mentioning that we have already written to them. They should give you their final response to
the complaint – in writing – within eight weeks of the date they first received it. The
business’s final response should summarise the complaint and give you their final say. It
should also tell you that you can refer the complaint to us if you’re not happy – which you
have to do within six months. In case you need it, the business’s address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
once you have a final response – or after eight weeks
1176,
If you’re not happy with the business’s final response – or if eight weeks pass and you
haven’t received it – then please fill in the enclosed complaint form and send it to us. Please
also send us a copy of the final response and any other information you think is important to
the complaint. There’s no need to send us any original documents. We don’t normally pay the
professional fees – in full or in part – of any solicitor, accountant, or other paid adviser that a
consumer might use to bring a complaint to us. We won’t take any more action unless you
contact us again. If you would like more information about us, please see our website –
www.financial‐ombudsman.org.uk.
Yours sincerely
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant
Tel: 020 3716 9790
Fax: 020 3716 9791|Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
This email is covered by our email disclaimer.