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From: Ayi, Anita
Anita.Ayi@fmandal-ombudsman.org.uk
Sent: 21 November 2014 11:30
To: 'Lorraine Cordell'
Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our
ref: 16352175)
Attachments: Cordell CF.rtf
Dear Lorraine
Many thanks for your email.
I have reattached the complaint form to the email for your perusal.
If you have any further question, please do not hesitate to contact me.
Kind regards,
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant |
Tel: 020 3716 9790 |
Fax: 020 3716 9791 |
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
From: Lorraine Cordell
mailto: lorraine32@blueyonder.co.uk
Sent: 20 November 2014 20:09
To: Ayi, Anita
Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our
ref: 16352175)
Hello
Thank you for the email to the complaint but I cannot see the attached form which my son
would need to look over and write anything else that has not been written and sign and send
back.
Could you please attach the form so that this can be done
Regards
Lorraine
From: Ayi, Anita mailto: Anita.Ayi@financial-ombudsman.org.uk
Sent: 20 November 2014 17:30
To: lorraine32@blueyonder.co.uk
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref:
16352175)
Dear Ms Cordell
Mr S Cordell's complaint about KGM Underwriting Agencies Limited
Thank you for getting in touch with us. Our consumer leaflet explains our role - so do read
through and have a look at how we can help: www.financial-
ombudsman.org.uk/publications/consumer-leaflet.htm
As you can see, before we can take on a complaint, the business involved must have the
chance to put things right. what happens next
I've written to the business to let them know about the complaint. They should contact you
soon to tell you they are looking into what's happened - and to ask for more details if they
need them.
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