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Mr Simon Cordell
109 Burncroft
Ave Enfield
Middlesex EN3
7JQ 24/11/2016

Re: Formal Complaint 08/12/12/016
To Whom It May Concern:

I am once again writing an email to all the above in the hope something will be able to be done.
I know Formal Complaints are ongoing regarding letters written on the 24/11/2016 and 05/12/2016 but I
feel I have known option but to again write a new Formal Complaints dated 08/12/2016.
The last time we spoke to someone regarding moving my son was on the 22/11/2016 after calling with no
call back from Sarah Fletcher, or her manager or anyone else in her team since 16/11/2016 sometimes
calling up to 3 times a day. (All their lines are set to do not disturb) this has not changed and I still am
making calls to try and address this issue with no one calling me back.
My son is having a nightmare in his flat since he moved back there he does not leave his flat and has not
since he returned there, once again the neighbours have started since he moved back in with the noise,
the banging the intimidation, my son heath is suffering and this is not acceptable that nothing is being done
he not being let alone to be able to sleep and being kept up all night and in the day due to what the
neighbours are doing.
I do not see why no one is addressing this and I have not had one phone call to address this issue do not
know what is going on and my son is left to suffer.
It should not matter that Formal Complaints are ongoing I should at least be able to talk to someone or get
someone to call me back with an update as to if anything is going on to move my son.

When I get letters or calls or emails, I do not just do nothing I reply to the letters but it seems Enfield
Council is doing nothing to address the under-laying issue of what has been ongoing since 2014 with my
son’s neighbours and what they are doing to him.
It does not seem to matter that my son’s heath is suffering due to this and has been for some time due to
not being able to sleep. It seems that Enfield Council is happy that the neighbours are doing this to my son
with nothing being done.

I would like someone to email me via lorraine32@bluevonder.co.uk with what is being done to help my
son, I would like an update today as so far I think I have waited long enough to get an update as to what is
being done to address this issue if anything at all.

Regards
Miss Lorraine Cordell
Mr Simon Cordell

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