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If you need anything else please do not hesitate to drop me and Andy a line, I am keeping Andy in the loop as I
will be on leave from 12/2/15 – 9/3/15 so he will need to deal with anything in my absence.

Regards

From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 31 January 2015 01:47
To: Wood, Peter
Subject: RE: MT3574694 Simon Cordell

Dear Peter

Thank you very much for the information you have sent, I do see some errors in your letter of Indemnity.

Ford Zetec registration MA47LDY
• Ford Transit registration CX52JRZ
On the 8/4/13 at 11.05am the following vehicle was added to the policy –
• Renault Clio registration NA57LDY.

Ford Zetec registration MA47LDY
Renault Clio registration NA57LDY

This registration was always put in not correctly but was in fact given to Broadsure Direct correctly.

The registration should have been

Ford Zetec registration MA57LDY

rd
This was later correct after the 3 time of telling the Ford Zetec registration as MA57LDY please see attached
document.
This is the registration that should have been on the policy from the start.
We never new it was not correct until 08/04/13 when again the correct registration was given.
However, it was put down as Renault Clio registration NA57LDY, we then believe it was put in correctly and not
a new car added.
We was not sent any documents of that change so did not know there was again an error until the Oct 2013
when it was in fact corrected this time we asked for new documents to be sent which they were so we could
check.
But they kept on his policy Renault Clio registration NA57LDY we made a next call and told them this needed to
be removed and was told it would be done.
It seems this was never done by what you have sent in your email.

I do believe I have emails also about this issue to Broadsure Direct and Martin Jenkins, can confirm this as he
was the one we dealt with at Broadsure Direct. He also should remember all the phone calls.

There is also a next issue Simon was not just covered with the basic trade insurance with KGM, Broadsure
Direct had a special section with KGM which included in his insurance he was in fact covered for his work as a
mechanic, not just standard insurance of trade buying and selling that KGM as a rule only deals with.
This has been discussed with the underwriters at KGM by Broadsure Direct re Martin Jenkins. This also caused
issues with his insurance cover a few times. This was also meant to have been address and seems it was not.
At the time we was not happy as we was told he was not covered when in fact he was. If you call Broadsure
Direct and speak to Martin Jenkins, I feel that he can send you the paper work and under writing of how Simon’s
insurance was meant to have been setup.

As you can see there was a number of issues with his insurance with KGM that lead to problems. and even with
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