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Lorraine Cordell_________________________________________________________________________________________
From: complaintsandinformation [complaintsandinformation@enfield.gov.uk]
Sent: 14 December 2016 11:31
To: Lorraine Cordell;
joan.ryan.mp@parliament.uk;
joan.ryan.mp@parliament.uk
Chief Executive; Sally Mcternan;
alev.cazimoglu@parliament.uk
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]
Classification: OFFICIAL
Dear Lorraine,
At this point in the complaints process, it is an internal meeting for Council Staff to promote a co-ordinated approach
between different teams to your complaint.
I cannot comment further on your complaint at the moment but I have asked for your Subject Access Request to be
processed as soon as possible.
I am sorry the complaint will take a little longer than usual, but we would appreciate your continued patience while we
investigate.
Kind regards,
Daniel Ellis
Complaints & Access to Information Officer Complaints
& Access to Information Team

Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk
-------Original Message ------------
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 14 December 2016 11:20
To: Daniel Ellis <Daniel.Ellis@enfield.gov.uk>; complaintsandinformation
<complaintsandinformation@enfield.gov.uk>; j oan.ryan.mp@parliament.uk; joan.ryan.mp@parliament.uk; Chief
Executive <Chief.Executive@enfield.gov.uk>; Sally Mcternan <Sally.McTernan@enfield.gov.uk>;
alev.cazimoglu@parliament.uk Subject: FW: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016
[SEC=OFFICIAL]
Dear Daniel
Is there any update to the below email as from what you updated me with the meeting is due to take place tomorrow
and I would like a reply to know if I will be invited to this meeting seeing as you will be talking about my son?

If I am not allowed to go to this meeting, I would like full minutes taken so when I get the subject access request, I will
know what has been said.
No one has also yet even spoken to me or my son the only thing you have is all the letters, emails and calls that have
been made. So how in this meeting are the people going to a full understanding as since 2014 no reports have ever been
taken from my son as to what has been on going and how he is suffering?
I also still have not heard anything from the person dealing with the subject access request and would like an update.
And I would like toknow if anything is being done to move myson out of the situation he has been left in since 2014?
As I think at this point thisis the most important part to get my son moved somewhere else where he will not have to
suffer any longer and hopefully this will help his heath.
It does seem Enfield Council is more worried over the formal complaints then removing the situation my son has been
left in. which as said it is affecting his heath. I cannot understand why nothing is being done and more time is being
asked for yet no updates given to the situation my son is being left in. Or is it the case nothing is
going to be done to move my son and he is just going to beleft where he is to suffer
even more?

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