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I would be most grateful for an update.
Regards

Lorraine

-----Original Message-----
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 13 December 2016 13:16
To: 'complaintsandinformation'
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]

Dear Daniel
Thank you for the update but why has this taken so long to arrange? if you knew the
senior Manager within the Housing Neighbourhood Team was going to be needed to address
this then why was this not already started?

My son is being left in a situation he should not be with no update as to if the
housing is doing anything at all to address moving him. I think my son has already
suffered enough which has caused his heath to go downhill and this can not be allowed
to go on any longer.
Will I also be invited to go to this meeting to see what is being said about my son
and what will be done after all this meeting is about my son so feel someone with my
son's interest should be there. As so far it seems everything is being blamed on my
son when my son has done nothing wrong.
I do know there are issue that do need to be addressed but leaving my son in a place
he does not feel safe in and has suffered since 2014 is not acceptable.
Also I still have not heard anything from the people that are meant to be dealing with
the subject access request. I am not sure if a payment will be needed to process this
or if not, if the data has started to be processed so I will get all data. Could you
please update to this?
Regards

Lorraine Cordell
-----Original Message-----
From: complaintsandinformation
[mailto:complaintsandinformation@enfield.gov.uk]
Sent: 13 December 2016 11:32
To: joan@joanryan.org.uk; lorraine32@blueyonder.co.uk; joan.ryan.mp@parliament.uk;
Chief Executive; Sarah Fletcher
Cc: Lemmy Nwabuisi; Sally Mcternan; Ray James
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]

Classification: OFFICIAL
Dear Lorraine,
Just to keep you updated on your complaint, I wanted to let you know that a senior
Manager within the Housing Neighbourhood Team will be meeting with the Community
Safety Team later this week to discuss the issues in your complaint.
Those teams will be working closely together after the meeting on Thursday to provide
our response.
Due to the complexity of the case, we are likely to need some more time to supply you
with the response, although we will try and provide it to you as soon as we can -
hopefully before the Christmas break.

If I have any further news for you I will try and let you know.
Kind regards,

Daniel Ellis
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