Page 696 - tmp

Lorraine Cordell _____________________________________________________________________
From: complaintsandinformation [complaintsandinformation@enfield.gov.uk]
Sent: 14 December 2016 11:31
To: Lorraine Cordell;
joan.ryan.mp@parliament.uk
joan.ryan.mp@parliament.uk;
Chief Executive; Sally Mcternan;
alev.cazimoglu@parliament.uk
Subject: RE: CRM COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]

Classification: OFFICIAL
Dear Lorraine,
At this point in the complaints process, it is an internal meeting for Council Staff to
promote a co-ordinated approach between different teams to your complaint.

I cannot comment further on your complaint at the moment but I have asked for your Subject
Access Request to be processed as soon as possible.
I am sorry the complaint will take a little longer than usual, but we would appreciate
your continued patience while we investigate.
Kind regards,
Daniel Ellis
Complaints & Access to Information Officer
Complaints & Access to Information Team
Phone: 020 8379 2808
Email: daniel.ellis@enfield.gov.uk
Website: www.enfield.gov.uk

--- Original Message ----
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 14 December 2016 11:20
To: Daniel Ellis <Daniel.Ellis@enfield.gov.uk>; complaintsandinformation
<complaintsandinformation@enfield.gov.uk>; j oan.ryan.mp@parliament.uk;
joan.ryan.mp@parliament.uk; Chief Executive <Chief.Executive@enfield.gov.uk>; Sally
Mcternan <Sally.McTernan@enfield.gov.uk>; alev.cazimoglu@parliament.uk Subject: FW: CRM
COM 1885 Simon Cordell Formal Complaint 24/11/2016 [SEC=OFFICIAL]
Dear Daniel
Is there any update to the below email as from what you updated me with the meeting is
due to take place tomorrow and I would like a reply to know if I will be invited to this
meeting seeing as you will be talking about my son?

If I am not allowed to go to this meeting, I would like full minutes taken so when I get
the subject access request, I will know what has been said.
No one has also yet even spoken to me or my son the only thing you have is all the letters,
emails and calls that have been made. So how in this meeting are the people going to a
full understanding as since 2014 no reports have ever been taken from my son as to what
has been on going and how he is suffering?
I also still have not heard anything from the person dealing with the subject access request
and would like an update.
And I would like toknow if anything is being done to move myson out of the situation
he has been left insince 2014? As I think at this point this is the most important
part to get my son moved somewhere else where he will not have to suffer any longer and
hopefully this will help his heath.
It does seem Enfield Council is more worried over the formal complaints then removing the
situation my son has been left in. which as said it is affecting his heath. I cannot
understand why nothing is being done and more time is being asked for yet no updates given
tothe situation my son is being left in. Or isit the case nothing is
going to be done tomove my son and he is just going to be left where he is to suffer
even more?

1
2674