Page 191 - 11. 2019 New 26-05-21 No Table

North Locality Team, and I sincerely hope that they will be able to help rebuild the trust and
develop a good working relationship with yourself and your son.
I understand that when you discussed your concerns with Rachel Yona (Enfield Community
Services Manager) you raised your view that you feel there were inaccuracies within your
son’s report. Please be advised that whilst we are unable to retrospectively amend records, we
are able to add additional entries to reflect your views and comments, and we would be very
happy to add any information as you see fit.
Please be assured that the recommendations from this complaint will be shared with the
London Borough of Enfield Legal Services and across our Enfield Adult Community Mental
Health Teams, to ensure all agencies involved in this situation can learn from this regrettable
incident.
We appreciate all feedback from service users’ experience of our service as this helps us to
assess, reflect on our actions and improve the care we provide. Staff members are committed
to providing and delivering a high standard of care to all our service users. We try to ensure
that through good support and training opportunities, staff are enabled to deal effectively and
sensitively with the needs of all service users and their relatives. When members of our staff
fall below the expected levels of performance, we ensure that issues are addressed and dealt
with quickly. Our aim is to learn from these experiences and give assurances that any actions
as a result of our investigation will be delivered.
If you remain unhappy after this further contact, you have the right to take your complaint to
the Parliamentary and Health Service Ombudsman. The contact details are as follows:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P4QP Helpline: 0345 015 4033
Thank you for bringing these matters to our attention.
Yours sincerely
Jinjer Kandola Chief Executive
Chairman: Mark Lam
Chief Executive: Jinjer Kandola
102,
RE: Legal Aid Agency Requirements ->A PHILIPPOU_ Re_ SIMON CORDELL RE
NOTICE OF SEEKING POSSESSION-191-01-2019-001.pdf
From: A PHILIPPOU [gis.group@btmtemet.com]
Sent: 25 January 2019 10:51
To: lorraine32@blueyonder.co.uk
Subject: Re: SIMON CORDELL RE NOTICE OF SEEKING POSSESSION
Hi Lorraine
my apologies this should have read 109 of Burncroft
Many thanks
Andy
Global Investigation Services Incorporating the G.I.S. Group
(UK)
Earnscliff House London N9 9AB
Tel: 020 8884 6299
Mobile: 07918 104488
Email: gis.group@btinternet.com
(Cyprus)
No 6, Ground Floor Offices
103,