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KGM

I have become involved in this matter following receipt of a Data Subject Access request and a
complaint letter from Simon and Lorraine Cordell. During the course of my investigations to establish
all the facts before responding to the letter of complaint it has been necessary for me to obtain and
listen to various phone calls between the client and Underwriters, the Broker and Underwriters,
Underwriters and the Police compound and the original call from the officer at the roadside and
Underwriters.
I feel I have now reached a good understanding of the sequence of events and as a result have
provided both a Letter of Indemnity and 2 relevant call recordings to Lorraine and Simon Cordell to
support their appeal.

Josephine Ward has requested that in addition to this I provide a section 9 statement and confirm the
following points -

> I have been able to search and locate, I believe, all of the relevant call recordings connected
to this matter. I have located in total 8 call recordings but have provided the 2 relevant calls
being the call from the officer at the roadside talking to Underwriters and the call from
Underwriters to the Police compound. The fact that I have been able to search for and locate
these calls proves to me that our call recording equipment was functioning correctly, certainly
on the days in question, on the few occasions its not working the result is that you cannot
locate any call recordings.
> I would confirm that the 2 calls I have provided to Simon and Lorraine are authentic and have
come from KGM call recording systems. These 2 calls specifically are -
• The call made to Underwriters by the Police officer on the 14/11/2013
• The call made by Kelly Tiller to the Police compound on the 26/11/2013
> I would confirm that I was searching for and located these call recordings on the 23/1/2015
> i would confirm that I e-mailed these call recordings across along with the Letter of Indemnity
to Simon & Lorraine Cordell on the 30/1/2015.

If I can be of any further assistance please do not hesitate to contact me.
These notes/documents were created or received by a person in the course of trade, business,
profession or other occupation, or as the holder of a paid or unpaid office and the information
contained in the notes/documents was supplied by a person (whether or not the maker of the
statement) who had, or may reasonably be supposed to have had, personal knowledge of the matters
dealt with and where the information contained in the notes/documents was supplied directly or
indirectly each person through whom it was supplied received it in the course of a trade, business,
profession or other occupation, or as the holder of a paid or unpaid office and the person who made
the statement cannot reasonably be expected (having regard to the time which has elapsed since he
made the statement and to all the circumstances) to have any recollection of the matters dealt with in
the statement.

Signature: Signature witnessed by

KGM Motor Insurance T +44 (0)20 8530 7351 Registered in England and Wales No 01514453
KGM House F +44 (0)20 8530 8547 Registered Office Gallery 9 One Lime Street London EC3M 7HA
14 Eastwood Close T +44 (0)844 412 6412 Claims KGM Motor Insurance is a brand name for business written by
South Woodford F +44 (0)20 8530 7037 Claims Syndicate 260 which is managed by Canopius Managing Agents Limited
London E18 1RZ www.kgminsurance.co.uk Authorised by the Prudential Regulation Authority and regulated by the
UK www.canopius.com Financial Conduct Authority and the Prudential Regulation Authority
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